Customer Service Advisor

5 months ago


Tamworth, United Kingdom Pertemps Network Group Full time

**Customer Service Advisor**:

- 06310593212 Applicants

**£22,600 Per Annum**
- Full Time**Contract**

**Tamworth, Staffordshire**

**Customer Service And Call Centre**

**Job Description**:
**Customer Service Advisor**

**Pertemps are recruiting for a highly motivated and talented individual for a customer service role based in Tamworth. This is a Fixed Term position to cover Maternity leave so you must be immediately available.**

**Full Time: 8am - 4:30pm or 8:30am - 5pm 40 HOURS PER WEEK**
**Salary: £22,600 with salary review in April.**

**Benefits**:

- Bonus Structure- Free parking- Company pension- Save scheme.- Healthcare cover- Staff discounts on thousands of products- Bike to work scheme.- Modern office environment- Bonus structure maximum £1,000 annually***
**Main duties**:

- Actively participate to achieve monthly average order value targets.- Build and maintain effective communications and good working relationships with all internal and external teams, particularly National and Key Account Managers, Operations, Supply Chain and Credit Control to ensure maximum customer service levels are achieved.- Use listening skills when speaking with our customers to understand their business needs and exceed expectations.- Develop and maintain skills, by resolving customer queries, requests for product information efficiently. Ensure appropriate follow-up is completed via the telephone, SLA Tracker, and d inbox.- Develop yourself to be the very best you can whilst always ensuring our clients values are at the core of all you do.- Receive inbound sales orders and enquires from our customers, ensuring accuracy and exceptional service to the customer.***
**Skills and Qualifications**:

- A full driving licence (preferred but not essential)- Flexible about working hours.- Strong English and good verbal written and communication skills.- Proactively supporting sales, in growing Customer Portfolio.- Excellent listening and the ability to understand the customer needs.- Able to work individually and as a Team Member, by building relationships.***

**Pertemps**:
**Kym Harrison** 01827 311377
Division 063**Pertemps Tamworth**
- The Manor House
- Ground Floor
- Lichfield Street
- Tamworth
- Staffordshire
- B79 7QF
- 01827 311377



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