Customer Service Advisor

5 months ago


Tamworth, United Kingdom Construction Testing Solutions Full time

**ROLE OVERVIEW**:
As a Customer Service Advisor you will be responsible for all aspects of customer interface for a designated geographic area and associated engineer surveyors. You will act as a central point of contact between customers, engineer surveyors and our internal computer system to ensure all aspects of the service provided to our customers is delivered efficiently, accurately and professionally. You will work individually to cover your area and as part of a wider team to support others as necessary.

**RESPONSIBILITIES**:

- Interface with company computer systems
- Answer queries from customers within your geographic area of responsibility.
- Provide small value quotations using company computer system.
- Manage the renewal of contracts for your customer base.
- Support Engineer Surveyors with raising jobs on the computer system.
- Review and complete all jobs for your customer base ready for invoicing on the company computer system.
- Set-up customer access to company portal to allow them to access their reports.
- Raise new client information on company computer system, with support from Accounts and IT.
- Assist engineer surveyors with use of company computer system
- Support other Customer Service Advisors to cover holiday and absence as necessary.
- Adhere to company policies and procedures.

**EDUCATION & QUALIFICATIONS**:

- GCSE Maths and English (or equivalent)
- NVQ Level 3 or equivalent in an administration based discipline (preferred)
- Higher level education (e.g. degree) desirable

**TRAINING, KNOWLEDGE & EXPERIENCE**:

- Good knowledge of Microsoft Word / Excel.
- Experience of working in a customer service environment.
- Ability to learn how to use the company computer system.
- Professional approach to customer service.
- Good written and verbal communication skills
- Ability to work independently and as part of a team.



  • Tamworth, United Kingdom Morgan Ryder Full time

    CUSTOMER SERVICE ADVISOR £30k basic plus Generous holiday allowance, Pension, Monday - Thursday 8- 4.45 Friday 8.00- 3.30 Tamworth *** We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a global manufacturing business, who supply into growing industrial...


  • Tamworth, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 06310593212 Applicants **£22,600 Per Annum** - Full Time**Contract** **Tamworth, Staffordshire** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Pertemps are recruiting for a highly motivated and talented individual for a customer service role based in Tamworth. This is a Fixed...


  • Tamworth, Staffordshire, United Kingdom Toyota Full time

    Unlock Your Potential with ToyotaAre you a motivated and ambitious individual looking to start your career in the automotive industry? Do you have a passion for delivering exceptional customer service and a desire to learn and grow with a leading brand?We are seeking a talented and enthusiastic Apprentice Customer Service Advisor to join our team at Steven...


  • Tamworth, United Kingdom CV-Library Full time

    My client is a leading Distribution company based in Tamworth and currently recruiting for a Customer Service Advisor. Based at their modern offices, you will be responsible for supporting the Sales and National Accounts Team. You will be responsible for speaking with our Customers, chasing orders/deliveries, advising of products, stock. Dealing with...


  • Tamworth, United Kingdom Advanced Logistics Recruitment Full time

    My client is a leading Distribution company based in Tamworth and currently recruiting for a Customer Service Advisor. Based at their modern offices, you will be responsible for supporting the Sales and National Accounts Team. You will be responsible for speaking with our Customers, chasing orders/deliveries, advising of products, stock. Dealing with...


  • Tamworth, United Kingdom Trophystore.co.uk Ltd Full time

    Would you like to work for the UK’s largest retailer of trophies, medals and awards? **Trophystore.co.uk Ltd**, is looking for an experienced **Customer Service Advisor** to join its busy, expanding business in Tamworth. If you’re a self-motivated person with great people skills, a positive attitude and you're passionate about delivering exceptional...


  • Tamworth, United Kingdom Trophystore.co.uk Ltd Full time

    Would you like to work for the UK’s largest retailer of trophies, medals and awards? **Trophystore.co.uk Ltd**, is looking for an experienced **Customer Service Advisor** to join its busy, expanding business in Tamworth. If you’re a self-motivated person with great people skills, a positive attitude and you're passionate about delivering exceptional...


  • Tamworth, Staffordshire, United Kingdom Adecco UK Limited Full time

    About the RoleWe are seeking motivated and customer-oriented individuals to join our client's contact centre team as Contact Centre Advisors in Tamworth. This is a great opportunity to develop your customer service skills and gain experience in a dynamic environment.


  • Tamworth, United Kingdom Bristan Group Full time

    Bristan Group offers a complete spectrum of innovative taps, showers and accessories for domestic, commercial and industrial specifications. Our industry leading, customer-focused approach means you can now find Bristan Group brands in 1 in 5 British homes. To continue to drive our culture of innovation and quality, we are recruiting for a Customer Service...


  • Tamworth, United Kingdom Bristan Group Full time

    Bristan Group offers a complete spectrum of innovative taps, showers and accessories for domestic, commercial and industrial specifications. Our industry leading, customer-focused approach means you can now find Bristan Group brands in 1 in 5 British homes. To continue to drive our culture of innovation and quality, we are recruiting for a Customer Service...

  • Customer Advisor

    5 months ago


    Tamworth, United Kingdom B&Q Full time

    **About the role** **Seasonal Customer Advisor** **Part time - 12 hours per week** **3 Month Fixed Term Contract** **Shifts available saturday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Tamworth** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Advisor

    6 months ago


    Tamworth, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Tamworth** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...

  • Customer Advisor

    6 months ago


    Tamworth, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 15 hours per week with potental for overtime when available** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8pm** **UK Notional hourly rate £12.21 per hour** **B&Q *Tamwoth** We believe anyone can improve their home to make life better. Every day, we give...

  • Service Advisor

    6 months ago


    Tamworth, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Tamworth. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...

  • Service Advisor

    6 months ago


    Tamworth, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner MINI Tamworth. As a Sytner MINI Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date...


  • Tamworth, Staffordshire, United Kingdom Toyota Full time

    Unlock Your Potential with ToyotaWe are seeking ambitious individuals to join our team as a Customer Service Advisor Trainee. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Welcome and greet aftersales customers to our CentreEnsure...


  • Tamworth, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Tamworth, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Customer Advisor

    5 months ago


    Tamworth, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - TradePoint** **Part time -12 & 16 hours per week available** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Tamworth** We believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Customer Advisor

    5 months ago


    Tamworth, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - TradePoint** **Part time - 12 hours per week** **03 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Tamworth** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...


  • Tamworth, United Kingdom HollyField Personnel Full time

    **Customer Support Advisor** £23,500 Plus Monthly Company Profit Bonus - £100 - £200 per month **Job Type**: Permanent, Full Time Location: Tamworth - Office Based Hours: Monday to Friday, 9.00am - 5.30pm (1 hour lunch) with an early finish on a Friday (5pm) - Our client who is a market leader in their industry, is looking to recruit a Customer Support...