Advisor services
2 weeks ago
Senior Customer Service Advisor
Competitive Salary & Benefits
Cast UK are supporting Bunzl Catering Supplies with the recruitment process of a Senior Customer Service Advisor to join our team in Tamworth. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service to be able to step into a more senior position and gain an understanding of leadership.
Bunzl Catering Supplies, part of the Bunzl Catering & Hospitality Division, is the leading distributor of disposables, packaging and hygiene solutions to the hospitality and catering sectors in the UK. Delivering to a variety of customers in both the private and public sector from small independent cafe owners, local health trusts and schools to national hotel and restaurant chains.
Respond promptly and effectively to customer inquiries via phone, email, and live chat.
Provide accurate information and assistance to customers regarding products, services, and orders.
Resolve customer complaints and issues in a professional and timely manner.
Deputise for the Customer Service Manager as and when required, which could include but not limited to holiday cover, attending meetings, inductions, training and coaching.
Support Customer Service Manager with activities such as call monitoring, skills matrix and monthly 121s with the team
Previous experience in a customer service role for a minimum of 2 years.
Proficient computer skills and experience using customer service software.
About Cast UK:
Cast UK is a leading recruitment consultancy, specialising in professional-level talent in Procurement, Supply Chain & Operations, Buying & Merchandising, Logistics & Transport, HR and Sales.
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