Senior Customer Service Advisor

3 weeks ago

Tamworth Staffordshire, United Kingdom Cast UK Limited Full time

Senior Customer Service Advisor

Tamworth

Competitive Salary & Benefits

Role Profile:

Cast UK are supporting Bunzl Catering Supplies with the recruitment process of a Senior Customer Service Advisor to join our team in Tamworth. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service to be able to step into a more senior position and gain an understanding of leadership.

Bunzl Catering Supplies, part of the Bunzl Catering & Hospitality Division, is the leading distributor of disposables, packaging and hygiene solutions to the hospitality and catering sectors in the UK. Delivering to a variety of customers in both the private and public sector from small independent cafe owners, local health trusts and schools to national hotel and restaurant chains.

Key Responsibilities:

  • Respond promptly and effectively to customer inquiries via phone, email, and live chat.
  • Provide accurate information and assistance to customers regarding products, services, and orders.
  • Process orders, returns, and exchanges efficiently and accurately.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Maintain a high level of product knowledge to effectively assist customers with their inquiries.
  • Collaborate with other departments to ensure customer needs are met and inquiries are resolved.
  • Deputise for the Customer Service Manager as and when required, which could include but not limited to holiday cover, attending meetings, inductions, training and coaching.
  • Support Customer Service Manager with activities such as call monitoring, skills matrix and monthly 121s with the team

Requirements:

  • Previous experience in a customer service role for a minimum of 2 years.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Ability to multitask and prioritize workload in a fast-paced environment.
  • Proficient computer skills and experience using customer service software.
  • A positive attitude and a willingness to learn and grow within the role.

About Cast UK:

Cast UK is a leading recruitment consultancy, specialising in professional-level talent in Procurement, Supply Chain & Operations, Buying & Merchandising, Logistics & Transport, HR and Sales. Each member of our team has extensive experience in their recruiting sector, going the extra mile for clients and candidates alike. Wherever you are in the Supply Chain, we supply the talent. For a complete list of all of our current vacancies, please visit (url removed)

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