Customer Training Support Advisor

1 month ago


Tamworth Staffordshire, United Kingdom Groomfield Recruitment Ltd Full time

We are recruiting for a Customer Service Advisor role on behalf of our client based in Tamworth. This is a fantastic opportunity to join a dedicated Customer Service Team, where you will be responsible for providing exceptional service, handling all customer queries, processing orders, and offering administrative support to Area Sales Managers.

~£24,000 to £25,000 per annum dependant on experience
~ Monday to Friday- 09.30 to 17.30
~ Opportunity to work in a supportive team environment

The Role:
As a Customer Service Advisor, your responsibilities will include:

Handling inbound calls and dealing with all enquiries from customers and the external sales team
Overseeing assigned accounts and providing full support to customers and External Sales Managers
Regularly communicating with various departments within the company
Processing internet and email orders using Sage and the company's internal programme.
Maintaining customer information on CRM and ensuring all contact information is up-to date
Providing administrative support for Area Sales Managers and dealing with carriers, chasing deliveries, and obtaining POD’s
The Candidate:
The ideal candidate for the Customer Service Advisor role will:

Be accurate and efficient at all times
Have excellent customer service skills and be able to offer the best personal service at all times
Have the initiative to find a resolution to any problems that may arise
Be able to handle difficult customers while remaining calm and professional
Be able to work well in a team and manage their own workload effectively
Have basic knowledge of Word, Outlook, Excel, and Sage (training will be provided)
Benefits –Pension scheme, Health Assure Employee Assistance Programme, 23 days annual leave Plus Bank Holiday and free company parking.
If you're a personable and approachable individual with a knack for customer service, this Customer Service Advisor role could be the perfect opportunity for you to excel. Don't miss out on this chance to join a dedicated team and make a real difference to customers.
If you've previously held roles such as Customer Support Representative, Client Services Associate, Customer Relations Officer, Client Support Specialist, or Customer Experience Advisor, you may find this Customer Service Advisor role particularly interesting and relevant to your career path.
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