Customer Service Advisor-motorcycles

3 weeks ago

Bolton, United Kingdom CCM Motorcycles Full time

**Location**: Bolton

**Salary**: 22-24k, dependent on experience + commission (potential 4k commission),

**About the Role & Company**

The Customer Service Advisor will play an important role in the lifecycle of our customers.

Manufactured by us in Bolton, our motorbikes are unique, different, in a category of their own. We want our customer journey to showcase this quality.

You will be the first person new leads speak to, and will be responsible for portraying the brand & product in a way that excites leads to move through our sales funnel.

You will also play a critical role in keeping in touch with leads who aren’t fully ready to buy yet, but may be ready at some point in the future.

Part of the role will also be supporting the sales team process customer orders and coordinate information pre
- & post-events.

To succeed in this role, we’re looking for someone articulate, confident and great at building excitement

You don’t need to know anything about Motorcycles - we’ll teach you everything you need to know.

This role provides a great opportunity to move into sales and the automotive career

**Key traits**: articulate, confident, relationship builder, organised, productivee.

**Progression opportunities**: the business intends to grow substantially in the next few years. This role is extremely well suited for an individual to learn the business and move into a more senior sales (or marketing) role

**Roles & Responsibilities**

**Lead Qualifying & Appointment Setting**
- Fact find and qualify new leads
- Deliver a high level pitch
- Handle initial objections
- Book a time for a call back with a Senior Sales Advisor

**Following up leads**
- Keep in touch with customers who were early in the buying cycle but not yet ready to purchase
- Follow up with leads that we were unable to reach at strategic times in order to qualify them

**Reactivate old leads**
- Systematically work through legacy leads to re-engage potential customers into the funnel
- And/or clean the database

**Sales Admin Support**
- Support the sales team by adding sales orders to the system

**Test Ride & Event Coordination**
- Ensure correct documentation is in place and correct registration process has been followed by interested customers, liaising directly to fill in any gaps
- Engage with customers pre
- and post-event to deliver a memorable brand experience

**Shifts**:
Mon-Fri - hybrid working (from home/office) options are available:
Mon: 9:30-6 (office based)

Tue: 11-7 (WFH available)

Wed: 10-7 (WFH available)

Thu: 10-7 (WFH available)

Fri: 9-4 (office based)

Saturday - twice a month (for weeks where Saturdays are worked, time off can be taken during the week)/ Saturdays twice a month: 11-3 (work from home).

We would be open to a 4 day work week if that was of interest.

**To Apply**:
This is a fantastic opportunity to join an ambitious, rapidly growing & quality focused organisation where ideas, input and leadership are encouraged and recognised in a friendly, passionate environment. Please send your CV and covering letter.

** STRICTLY NO AGENCIES **

**To all recruitment agencies**: The Company does not accept unsolicited agency resumes. Recruitment agencies should not send resumes to our HR team or to any of our employees. We are not responsible for any fees related to unsolicited resumes from recruitment agencies.

**Job Types**: Full-time, Permanent

**Salary**: £22,080.00-£24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Bolton: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Bolton

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