Business Operations Administrator

2 weeks ago


Bristol, United Kingdom Blackstar Solutions Ltd Full time

As part of the Operations team the Business Operations Administrator will perform all business administration tasks including order delivery, as well as providing client service to mobile customers. You will work closely with the Provisioning and Billing manager & other team members. The role is only suitable for those who are extremely ambitious, display a strong work ethic and invest in their personal development.

Part time will be considered and salary will be pro rata.

**Key Responsibilities and main tasks and activities**:

- Assisting with all business administration tasks including analysis of customer billing data, dispatching customer orders, managing stock inventory and ad-hoc administration duties as and when requested by line manager.
- Answering inbound calls to Blackstar’s main numbers and transferring to colleagues or departments when necessary.
- Providing simple quotes for our smaller clients and on behalf of Operations Team or Account Managers for other clients when requested.
- Processing small & simple orders accurately and in a timely fashion for house accounts and on behalf of sales team when required.
- Obtaining quotes & stock updates from our suppliers on behalf of sales team when required.
- Responsible for assisting with order placement and management of orders through to the planning cycle, liaising with customers and suppliers on details regarding delivery, regular updates, and handovers once complete.
- Escalate to suppliers and proactively chase for order progression to ensure key deliverable dates are met.
- Reporting any issues in order placement or planning to the reporting line manager for early resolution.
- Provide service to our mobile customers, triaging and resolving support tickets, escalating if necessary.
- General mobile account management including regular service calls and monthly bill analysis.
- Working with sales team to analyse prospect/client mobile data for renewals, suggesting suitable mobile tariffs.
- Providing good customer communications both written and orally.
- Dealing with any potential customer escalations and highlighting any issues to the line manager.
- Updating and maintaining CRM.
- Completing billing admin tasks.
- Tracking of software assurance/support renewals with suppliers, ensuring these are maintained

**Personal Qualities**

The role would suit someone who has:

- Ability to multi-task and switch priorities according to business needs
- Strong professional communication skills
- Strong attention to detail even under pressure
- Appetite to take on challenges
- Ability to work on tight deadlines.
- Good documentation management
- Ability to work autonomously and as part of a wider team
- Excellent organisational and administrative skills

**Essential Skills & Qualifications**
- 5 or more GCSE Grade C or above, including English & Maths
- Excellent knowledge and proficient in the use of Microsoft Windows, Word, PowerPoint, Outlook and particularly Excel
- Ability to maintain strict confidentiality in all aspects of employment
- Excellent communication skill
- Courteous and professional manner

**Desired Skills**
- Further Education Qualifications (e.g. A-Level, NVQ, Diploma, Degree etc)
- Previous experience within the telecommunications and IT services industry - preferred but not essential.

**Job Types**: Full-time, Part-time

**Salary**: £16,550.64-£20,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bristol, BS1 4HW: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: Hybrid remote in Bristol, BS1 4HW



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