Workplace Services Co-ordinator

2 weeks ago


London, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

We are looking for a Workplace Services Co-Ordinator for our new UK Client account.

Role Purpose
An exciting opportunity has arisen for a Workplace Services Co-Ordinator to join JLL’s Integrated Facilities Management business. Reporting into the Workplace Services Senior Business Partner, the Workplace Services Co-Ordinator will assist all Workplace Business Partners with all data intelligence including but not limited to operational activities, maintenance and operations, supplier oversight, and helpdesk. The Workplace Services Co-Ordinator is also required to provide administrative support to the team.

Day to day
Lead the technical development of complex Business Intelligence initiatives, ensuring constant communication and partnership with the Workplace Services Senior Business Partner and the Supplier Relationship & Category Managers (SRM Team).
Liaise with key stakeholders across the business to translate complex requirements into effective business solutions through reporting and data analytics
Support and work as part of the SRM Team to develop sustainable, innovative & efficient service solutions.
Ensuring reiterative supplier performance management (SPM) processes are followed by all internal stakeholders and suppliers - monitoring compliance to the programme diligently and providing regular feedback and engagement to the SRM team.
Ensure compliance with the SPM programme is 100% at all times, reporting any gaps on a weekly basis internally.
Be an active member of the internal and external Work Dynamics Business Intelligence communities to identify and implement industry best practice on the business’s analytics.
Be proactive with continuous growth in skills and knowledge within Business Analytics
Actively participating in feedback to the business with respect to the development of new initiatives.

Desirable Knowledge & Capabilities
A Business Intelligence enthusiast with knowledge of data visualisation and analytical techniques.
Bring UK experience and best practice to bust silos and ensure effective utilisation of data.
Demonstrates an ability to learn new techniques and tools, as and when identified
Communication - Excellent presentation skills (verbal and written)
Strong understanding of analytic/statistical concepts with the ability to explain them to others.
Strategic Thinking - ability to think broadly, create a shared vision, and embrace change as an opportunity.
Customer service - understanding data customer needs and setting and managing appropriate expectations within system
Team-building - Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.

Skills and Experience
Bachelor or Master degree - BI, computer science, econometrics, operations research or statistics preferred, or equivalent working experience
Minimum 5 years past work experience as a Business Intelligence, business or data analyst required
Fluent English
Ability to engage with colleagues across the Business Intelligence Team.
Experienced in working within a complex, corporate, environment.
Consistently exceeds in performance targets and takes quick, corrective action when required.
Ensure execution, drive targeted results, customer centric.
Acts as an internal Business Intelligence consultant to the business, not only scoping new requirements but challenging perceptions and prior methodology to ensure solutions are constantly delivered as best in class.
Previous evidence of creating innovative solutions that can unlock the known boundaries of supplier performance management practises and tools.
Previous experience of using an enterprise level data warehouse and fact and dimensional data model
A proven track record of delivery and understanding of the latest industry approaches.
Good experience in Business Intelligence tools
Strong analytical mindset with an ability to interpret, visualise and tell the story behind the data
Able to deliver high-quality work in a timely manner, also under time pressure
Support the team to achieve Key Performance Indicators and Service Level Agreement targets

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We



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