Customer Service Adviser

1 month ago


Liverpool, United Kingdom Search Consultancy Full time

My Liverpool City Centre based client is looking to recruit Temporary Administrators to work on their inbound financial services campaign. The role is offered on a Monday - Friday basis, 9am - 5pm offering a basic hourly rate of £10.91.

As an Administrator you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers, you will be expected to upload and update cases with speed and accuracy.

The main duties and responsibilities of the role include
- Endeavour to provide a seamless and effortless experience to customers when dealing with complex queries
- Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience
- Have the customer at the heart of everything you do
- Be proud of the service that you offer and strive to do everything you can to help - be willing to go the extra mile
- Take ownership of issues and see them through to resolution
- Communicate in an open and honest way
- Pay attention and ensure that all requests are acted upon and all details are accurately recorded.
- Identify opportunities for improving the customer experience and ensure that you raise these through the customer improvement team evidencing the benefit to both our customers and the business.



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