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Team Assistant

7 months ago

Corby, United Kingdom North Northamptonshire Council Full time

About the role
This essential role provides operational administrative, customer contact, support, advice and assistance to the Landlord Service Team and our customers.

Under the direction of the Tenancy Team Manager the post holder will assist in delivering a wide range of Landlord Service activities. This post is specific to the Landlord Services Team.

This post is full time (35 Hours per week Monday to Friday) and permanent.

What will you be doing?
Using a variety of computerised systems which record contacts, activities and outcomes the post holder will provide advice and administrative duties for the functions which make up Landlord Services including Tenancy Management, Tenancy Support, Tenancy Enforcement, Estates Management, Arrears Recovery, Garage Allocations, Garage Applications Register, Void Property Allocation and Re-letting, and taking Phone Payments.

About you
We are looking for someone who has excellent interpersonal, communication and administration skills. Experience of working a busy environment is essential. Ideally applicants will have a genuine interest in working in the “World of Housing” a willingness to learn and an enthusiastic and positive outlook.

Interested applicants should have a good educational background and be educated to a standard equal to gaining at least 3 GCSE’s including English and Maths.

About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

**Your differences make us different - Achieve Together.**
- We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete._

Our benefits
We offer:

- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.