Desktop Systems Support, Sr

4 weeks ago

London, United Kingdom Datasite Full time

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest your talents in us, and we’ll return the compliment.

**Job Description**:
The primary role of the Senior Desktop Systems Support technician is to support end-user-facing aspects of the corporate operation as it pertains to information technology. The Senior Desktop Systems Support technician is a key corporate IT operations staff member responsible for properly functioning IT components.

**Responsibilities**:
- Primary responsibility includes all desktop configurations and some hands-on server, network, telecom, and AV support.- Assist and support the Server Engineers with server issues, the Network Engineers with network issues, the Telecom Engineers with phone issues, and AV Engineers with AV and Conference Room issues.- Support Mac and Windows computers, from hardware and OS troubleshooting to upgrades and repairs.- Support to include but not limited to desktops, laptops, monitors, printers, mobile devices, software issues, and office equipment moves (PC, Monitors, Printers, Docks, Network cables, etc.)- Deploy, receive, install, uninstall, upgrade, and support IT hardware and software.- Coordinating with other teams and vendors to accommodate specific site needs to increase the productivity of Datasite’s employees.- Build a working relationship with the Service Desk and other IT departments.

**Qualifications**:
Education

Associate degree or technical college certificate in a related field completed or in progress, or at least 5-7 years of related experience and/or training, an equivalent combination of education and experience, or 5-7 years of Service Desk experience.

Experience- Extensive knowledge and experience with Windows 7 - 11 and Mac OS X.- Mobile device support experience with Androids, iPhones, iPads, etc.- A+ and HP Certification desired.- Microsoft Certified Professional desired.- ITIL Foundations preferred.- Excellent communication skills and customer service attitude.- Ability to prioritize assignments and adjust accordingly as situations change.- Strong organization, problem-analysis, and problem-solving skills are required.- Understanding WAN connectivity via TCP/IP, routers, HUBS, and switches.- Outstanding customer service skills as well as hands-on technical skills.

Physical Demands- A typical office environment includes extended periods of time sitting or standing, working on a computer, typing, using a mouse, using a phone, and participating in video conferences.- Ability to routinely lift 40 lbs. items (printer, monitor, PC, etc.) from the floor.- This position may involve traveling between Datasite sites in other cities and states.- Ability to travel and provide after-hours/on-call coverage on nights and weekends “as needed” basis with a demonstrated ability to provide hands-on and remote troubleshooting, support, and resolution of technical issues across several offices in a geographic area.

As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.

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