Desktop and Infrastructure Support Engineer

2 weeks ago


London, United Kingdom Franklin Fitch Full time

**Desktop and Infrastructure Support Engineer | London | On-Site | £55,000 - £60,000**
- Are you looking for a role that offers career progression and means it?_
- Do you enjoy working in fast-paced environments and keeping busy?_
- Do you want to work in a role where you're excited to get out of bed in the morning?_
- We are seeking a Desktop and Infrastructure Support Engineer to work within a dynamic team as part of a leading financial services business. As a Desktop and Infrastructure Support Engineer, you will be responsible for ensuring that the desktop and infrastructuresystems are fully operational and running smoothly, as well as providing technical support to our end-users. This is an opportunity to provide innovative and valued advice to a range of different clientele and gain a range of experience with the latest technologyin the market at the moment. _

**What you will be doing...**
- Provide technical support to end-users, including diagnosing and resolving hardware and software issues
- Provide high level of support for VIPs
- Troubleshoot and maintain desktop and infrastructure systems, ensuring that they are running efficiently and effectively
- Managing and maintaining all aspects of Servers, Desktops, Mobile devices, Telecoms, Network, Storage and Security
- Install and configure software, hardware and networking equipment
- Monitor and maintain backup and recovery systems.
- Document and report on technical issues, resolutions and procedures.
- Ensure compliance with security policies and procedures.

**What you will need...**
- Good understanding of O365 and MS Office suites
- In-depth knowledge of Windows desktop and server operating systems, Server 2012-2018, Active Directory, Group Policy, DNS and DHCP
- Experience with networking, firewalls, VPNs and backup and recovery systems
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Good understanding of ITIL working principles

**Would be a bonus if you had...**
- Administration and support of Cisco Call Manager and Speakerbus turrets

**What you will get in return...**
- Competitive bonus scheme
- Paid Certifications/Training
- Private Healthcare
- Pension Scheme


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