Desktop Support Engineer

2 weeks ago

London, United Kingdom Securus Recruitment Full time

A exciting opportunity for a Desktop Support Engineer to join a growing IT team within a leading international insurance / reinsurance business

You will support end-users and resolve technical problems. The responsibilities of the IT Desktop Engineer include responding to technical queries and issues, resolving problems in a timely manner and providing technical recommendations. You will be theescalation point for the local desktop support team will and provide a level of support to the Global IT Infrastructure team.

**Please note the role is based in the London office 5 days a week**

**Key Responsibilities**:

- Local VC system configuration, management, and maintenance.
- Installing and configuring client computer systems.
- Responding to IT support requests.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Performing analysis of root causes.
- Working alongside our 3rd party IT Support team to support the company.
- Install and configure server environments.
- Active Directory configuration and management.
- Developing checklists for reoccurring problems.
- Developing recommendations for procedures to prevent problems.
- Troubleshooting hardware and software issues.
- Performing routine inspections and upkeep of existing installations.
- Updating computer operating systems and other important software, as needed.
- Substantiating requests for hardware and software purchases and upgrades, if appropriate.
- Building, maintenance and support of laptops and mobile devices
- Coordinating and performing desk moves and set up of new desk.
- Printer & Scanner checks
- Meeting room checks and confirming all systems are running as expected.
- Work on Infrastructure projects from design to implementation.

**Essential Skills / Experience**
- Managed Active Directory and demonstrated ability to troubleshoot AD issues.
- Familiar with Office 365 and Azure platform.
- Hyper-V and Dell hardware.
- Passionate about delivering excellence.
- Achieve results and targets -"Can do attitude" with initiative and drive.
- Knowledge and experience working within an ITIL style service environment.
- Capabilities needed to deliver in-person and remote IT support.
- Fantastic installation, diagnostic, upgrade abilities.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive.
- Good problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- An openness to learning new technologies.
- Supporting Microsoft operating systems, office suite
- Knowledge of ServiceNow would be beneficial.

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