Desktop Support Engineer

1 month ago

London, United Kingdom Jonothan Bosworth Full time

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced  On-site Desktop   Support Engineer to be based on customer site in London

As Desktop Support Engineer you will be the customer lead for a major customer with the London office being your primary place of work.

You will be fully supported and work closely with the technical support teams in other locations.

You will work well with remote colleagues, but you will also need to work with end users, from office Managers, Director to CEO’s.

About the job role:

You will manage a list of calls escalated from the 1st Line Team, whilst taking calls from customers, users and logging the calls.

You’ll perform maintenance and technical tasks to include computer and laptop builds and diagnosis of problems.

Perform testing and other investigative work.

Job Pre-requisites:

As  Desktop Support Engineer you will have an excellent understanding of PC/Laptop hardware

Windows 7/8/10 OS, Mac OS (ideally) & the MS Office suite for both

You will have experience supporting and resolving printer issues

Knowledge of networking to include TCP/IP

Telephone systems (VOIP, IP, SIP)

As this role is based on customer site you will be organised, self-disciplined with the ability to manage your own time effectively.

Excellent people skills, customer service is a must, and if you have experience in a supervisory role this would be great.

Knowledge of the following would be advantageous: – Exchange server 2007/2010, Citrix XenApp, Lync – Network devices including LAN switches, firewalls, and routers – Any experience managing technology migration projects

Benefits: This is a great time to join a growing and progressive IT company. You will be given excellent training and support. Great work life balance, to include office outings/parties/events.

Windows Server | Active Directory | TCP/IP | Desktop | Printer | Group Policy | 2nd Line | 3rd Line

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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