Desktop Support Engineer

3 weeks ago

City of London, United Kingdom Bench IT Full time

Small Insurance company in the city of London are looking for a Desktop Support Technician to work as part of a small, efficient, and highly motivated team.

This role will be part of a small team responsible for providing quality Desktop Support and basic Windows Server administration for approximately 200 internal users) and overseas.

You will be working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests.

Key tasks:
The network environment consists of Windows 10 based workstations and Microsoft Windows 2012 Servers. Undertaking the Helpdesk and Desktop Support functions. Workstation support either desk-side, via telephone or using remote access tools Hardware support forPCs, laptops and printers

Set up and support of remote access home workers

Maintenance of hardware & software inventories
Maintenance of internal IT procedures and protocols

Assist with maintaining telecoms infrastructure Server housekeeping Windows Server 2012 Exchange 2013 (new user creation, system monitoring, backups etc)

Assisting with facilities management

General duties as may be required within the department

Skills, knowledge, and experience required:
Demonstrable experience in an IT support role
Experience supporting Microsoft 365
Knowledge of Windows 10 & Microsoft Office - Word, Excel, PowerPoint and Outlook essential
Knowledge of Windows 2016 Server & Exchange 2013 Network Infrastructure components
Good administration skills
The ability to stay calm and focused in a busy environment
An enthusiastic can do' attitude.

Desirable/advantageous:
Ability to deliver ad hoc software training (ie Microsoft Office)
Knowledge of digital PBX/VOIP/Telecomms
Experience supporting mobile devices such as laptops, mobile phones & tablets
Relevant experience within the Insurance Broking industry would be useful but not essential
Other: Any other duties requested

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