Customer Support

7 months ago


Guildford, United Kingdom TelcoSwitch Yay.com Full time

Central Guildford, Surrey
- Pension; run club; soft drinks; fresh fruit; social events; and great coffee
- Comprehensive product training provided
- £22k - £25k p.a.

Are you a bright, confident communicator looking to continue a career in tech? Do you have a passion for helping people and always put the customer first? If so, and you want to don a cape (masks optional) and become a superhero to our customers then come and join us Here at TelcoSwitch in central Guildford we are looking for a new champion to come and join our vibrant customer support team, helping make everyone’s lives easier.

We’re looking for someone to join our tech-driven software business, which currently has over 200,000 users and growing fast. Using video, chat, SMS and phone calls to power hundreds of millions of business conversations across the TelcoSwitch group, our rapidly growing tech team of over 80 heroes means the opportunities here are endless.

On the front lines supporting our customers, you will need:

- Excellent communication skills, with fluent spoken and written English
- An unbeaten drive, passion, and pride in your work
- The willingness to go the extra mile to help our customers
- Confident day-to-day technical ability - are you the one that fixes the printer in your current role?

Your new role will include:

- Helping our customers navigate their way around our websites and online dashboards.
- Ensuring every one of our customers is treated as a VIP.
- Making sure all customer contacts are responded to quickly and efficiently.
- Confidently explaining our products and services to customers of all technical abilities.
- Ensuring our customers always end up happy - a smile is a curve that sets things straight

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person



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