Customer Support Associate
5 days ago
Customer Support Associate
£26,000pa
Guildford
Are you a customer service guru who enjoys dealing with people? Our client is looking for someone to take on a new challenge, deal with a high volume of client interaction and support with day to day client accounts.
Duties and responsibilities will include:
Contacting existing customers to update them about deliveries
Supporting and dealing with any order issues or delays on deliveries
Provide excellent knowledge on products
Establish and develop fantastic client relationships
Record all enquires via the internal CRM System logging all notes
General admin support when required
Skills and experience to be considered:
Previous customer service experience
excellent knowledge of MS Office packages including Word, Excel and Outlook
A background in complaint resolution
A 'can do' positive attitude to work
The ability to effectively multi-task and prioritise a busy workload
Car owner and driver due to the location
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