Golf Technology

2 weeks ago

Guildford, United Kingdom Foresight Sports Europe Full time

Foresight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions. We are seeking a Customer Agent who is passionate, driven, customer focussed and organised. You will be based out of our head office on the outskirts of Guildford, Surrey.

**Role and Responsibilities**
- Support ticket creation from all telephone calls into the support department.
- Support ticket creation from webchat facility.
- Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility.
- Support Ticket creation/update via TEAMs
- Administration of SPAM tickets from within support ticket system.
- Administration of loan fleet whilst with customers (communication via phone for arrival/collection).
- Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business, and VIP customers.
- Assist with the maintenance of our Simulation/Demo environment.
- Hardware: Loan Agreement documentation (prepare & send to/contact customer)
- Hardware: Follow up call to customers who haven’t responded to repair approval
- Business: Contact customers for FSX details (assist creating accounts if required)
- Support for post installation support including proactive customer engagement and offer of survey.
- Responsible for communicating required changes to “Canned Responses” to appropriate team member - eventually taking responsibility for the updates.

**Key Attributes**
- Passionate about golf and/or sport.
- Organised and efficient.
- Target driven.
- Passionate to deliver outstanding customer service.
- Strong telephone manner.

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Guildford: reliably commute or be willing to relocate with an employer-provided relocation package (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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