HR Shared Service Lead

2 weeks ago

London, United Kingdom Inizio Full time

**HR SHARED SERVICE LEAD, EMEA**

**The Opportunity**

Inizio is the strategic partner to the Pharmaceutical and Biotech industry. It offers unparalleled scale and expertise, connecting a full suite of Advisory, Medical, Marketing/Communications, Patient and Stakeholder Engagement, and Biotech services to help our healthcare clients' overcome business challenges and expand their opportunities for success. We are a team of 12,000 experts working together in 35 countries to create something extraordinary. We exist to reimagine health solutions and develop transformational ideas that positively impact human lives. Working at Inizio offers an opportunity to work for a game-changing company built with one goal in mind - to redefine health and life sciences by empowering our people to inspire new possibilities that advance health and build brighter futures.

**The Role**

We are looking for an experienced leader to help us in the creation of a Global HR Shared Services Center. As the EMEA Leader of our HR Shared Service Centre (HRSCC), you will be responsible for providing short term planning and long-term vision for the integration and management of key global HR strategic functions into one centralized service offering. This new role will be responsible for bringing together critical HR strategic and administrative activities under one shared center that services our 5000+ employees in the UK and Europe, with the intention of further increasing the operational effectiveness, efficiency, and speed of critical HR functions.

You will play a crucial role in our HR transformation, ensuring that resources are aligned to support the overall strategic direction of the organization and to strengthen our overall HR organizational functioning.

You will report to the Global Head of HR Shared Services and may work remotely, but ideally be based in the UK or Ireland.

**Your Responsibilities**

You will work with the US Shared Service lead, the Global Head of HRSCC and HR leadership to launch the shared service function, designed to improve the strategic and operational effectiveness of our HR services quickly and nimbly to our employees. You will be asked to:

- Set objectives and strategies for the shared service function, aligning with the shared services functions already existing in Finance and IT.
- Partners with key internal stakeholders from HR, Finance and IT and external stakeholders like Deloitte and KPMG to foster a positive working relationship, accelerate the achievement of goals and improve customer experience from an employee viewpoint.
- Plan the implementation of new systems and processes to provide guidance and support to staff within the organization.
- Strengthen organizational dashboards and reports, use of data, and trends analysis to measure organizational progress and determine the overall health of the organization. Compare to key indicators and benchmarks.
- Direct and organize the departments that will deal with data mgt., vendor mgt. and a strategic approach to process and customer service improvement.
- Analyze the costs, value, and risks of the HRSCC model and suggest actions to optimize.
- Set long-term strategic direction for the administrative functions, anticipate key trends, opportunities and vulnerabilities and position functional support to ensure that Inizio's infrastructure and systems can support the demands of current programs and future growth.
- Contribute to overall strategy, leadership, values, culture, and decision-making through active membership of the HR Leadership team (HRLT).
- Foster a customer-service mindset and ensure cooperation and engagement with other strategic divisions within the HRLT.

**What you bring to the role**:

- Demonstrable experience standing up and leading an HR Shared Service Center in a large region and within a matrixed organization.
- Demonstrated ability to build high performing, nimble, and agile teams, and culture.
- Experience building effective organizational processes, shared support services and global operations.
- Experience developing strategic plans in support of organizational growth and efficiency goals.
- History of setting and meeting ambitious targets and taking calculated risks aimed at delivering added value.
- Governance experience in reporting results to executive leadership.
- Customer-service first approach; team player with a track record of building, motivating, facilitating, and engaging teams; establishing accountability; and developing leaders.
- Solution oriented, systems thinker and innovative.

**Our Pledge**

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