HR Shared Services Administrator

4 weeks ago

London, United Kingdom MUFG Full time

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

**OVERVIEW OF THE DEPARTMENT/SECTION**

The HR Shared Services department is a key service delivery team sitting with the HR Division providing support and service to all employees across the business.

HR Shared Services are a critical team supporting employees and managers including the HR COEs and HRBPs while also ensuring focus on the legal and regulatory requirements for the countries and regions it supports.

**MAIN PURPOSE OF THE ROLE**
- This job sits within the London HR Shared Services Team in the UK, servicing all UK employees and London based HR Team. This is a key, client-facing role, delivering quality HR Shared Service support and advice to all MUFG employees and HR.
- This is the first point of contact for HR Shared Services support and will be responsible for establishing and preserving strong relationships with internal clients, providing accurate and timely customer service and resolving HR transactions and administration, including complex issues, within agreed service levels. The job holder has ownership and accountability for managing the resolution of customer issues.

**KEY RESPONSIBILITIES**
- Respond to and resolve tier 1 level support to all employee/stakeholders at all levels within MUFG, keeping key stakeholders updated on the status of tasks
- Coach managers and employees to use Tier 0 tools where available, and educate on Workday processes and user guides
- Provide entry level policy advice to line managers and supporting vanilla ER queries. Escalate to HRSS Analyst or more senior members of the team when appropriate
- Partnering with others to support client centric approach and building a network of contacts to collaborate with
- Creating, assign and resolve cases in accordance with standard operating procedures, policies and service level agreements
- Lead on all pre-employment processes including but not limited to, the production of all new hire documentation such as contracts, offer packs with the relevant documentation for each entity and hire, dependant on role and right to work checks.
- Data entry and data maintenance in Workday or other business systems, completing payroll instructions, and other employee correspondence.
- Data entry and data maintenance in relation to all employee information, championing data integrity and utilising the system to its full capability. Ensuring adequate controls in place to reduce errors. Ensure appropriate internal procedures and controls are in line with best practice HR.
- Responsible for the document management processes within HR Shared Services, ensuring that all required documentation is filed accordingly to employee personnel records.
- Provide support on the reporting of issues, including the pre-employment screening processes and escalates situations as appropriate when in doubt.
- Process and reconcile purchases and invoices within the HR function as per Inter-Department Agreements
- Actively support management in the identification and implementation of continuous service improvement initiatives within HR Shared Services e.g. suggesting enhancements to Intranet / Help by AskHR pages to reduce queries or improvements to working practices
- Ensure all services delivered are done so in accordance with agreed policies and procedures and contribute towards delivering a high level of client service
- Manage queries and process actions as per the relevant Inter-Department Agreement with each HR Centre of Excellence including but not limited to Benefits, HR Advisory, Learning and Development, Organisational Development and Performance
- Data maintenance of the Learning Management system (LMS) ensuring all regulatory training is uploaded and ready for launch, along with reporting and working with the SMEs to ensure system accuracy.
- Coach managers and employees to use Tier 0 tools where available, and educate on Workday processes and user guides

**WORK EXPERIENCE**

Essential:

- Worked within a HR Operations/Shared Service environment
- Broad HR knowledge and understanding of working practices and employment legislation
- Process mapping experience
- Understanding the needs of the employee/ stakeholder and pri

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