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Corp/3344 - Business Support Officer

3 months ago

Plymouth, United Kingdom Plymouth City Council Full time

**Salary**:£23,500 - £24,294

**Posted**:06/02/2024

**Closing date**:19/02/2024

**Closing time**:23:59

Business Support Officer (Inbound Call Handler - Customer Service)

An exciting opportunity has arisen within the Revenues, Benefits and Financial Transactions Service as a Business Support Officer within the council tax phone team.

Business support officers are often the first point of contact for council tax and housing benefit customers.

Customers may call to discuss their council tax account or their housing benefit claim. They may ask for general advice regarding their account / claim, to make a payment(s) or request support dealing with challenging (often financial) matters.

Whilst the main aspect of this role will be to deal with inbound calls, there may be other reasonable requests - such as call backs required as part of this role.

As business support officers IT skills will be essential for this position, experience and knowledge of using Microsoft Software Packages e.g Word, Excel and Outlook would be desirable. We also use other IT systems such as Academy and Civica.

A history of working in customer service would be beneficial, especially if this was a call handling position.

A basic check is required via the Disclosure and Barring Service for this post.

Essential Qualifications:

- GCSE’s A* - C (9-4) or equivalent in English and Maths
- A willingness to undertake appropriate learning and development as required.

As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, have been in Plymouth City Council care or are an Armed Forces Service leaver within the last two years.

As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.

If you have any questions about the role, please contact Scott Sanderson on 01752 307751 for an initial informal discussion.

Closing Date - Monday 19 February 2024