HR Operations Associate
7 months ago
We have a great opportunity to assist the HR Services Team in the provision and delivery of an effective HR administration provision within Dataplan. The role will initially involve manually processing contracts of employment and generalist HR administration duties but it is intended that the role will eventually encompass the on boarding of new clients, including providing training.
**Main Responsibilities**
- To aid the HR Consultancy Manager and HR Consultant with provision of HR Services to the full client base
- Involvement in the identification of ways to develop and integrate software to improve the effectiveness of the service delivery
- Contribute to the development of the HR service delivery in conjunction with the External HR Team
- Produce contracts of employment for the education sector and seek advice from the team if any of the information is not in line with the HR client’s terms and conditions of employment.
- Advising clients of clauses to be included in the contract if required.
- Support External HR Team with the integration and improvement of the Contracts & Document Management system.
- Maintaining technical knowledge and keep updated on legislation through a professional qualification, on the job training and attendance at training events and workshops
- Internal liaison with the payroll processing teams and VERA team for mutual clients.
- Provide support for the External HR Team
- Ad hoc duties as required
**Knowledge/Experience**
- Self-Starter - Work on own initiative
- Be a strong and effective communicator
- Persuasive, encouraging and motivating
- Good planning, organisation and time management skills
- Excellent Customer Awareness
- Proven desire to update product knowledge and skill set where required
- Technically competent with various software programs such as Word, Excel, PowerPoint etc.
**Key Competencies
- Uses technical knowledge to support clients
- High level of IT skills - (Microsoft office especially, Excel formulas etc.)
- Assume responsibility for specific clients
- Demonstrate the ability to build constructive relationships with team members and clients
- Problem solving abilities
- Patience and understanding
- Attention to detail
- Time management skills
- Team player
- Outside the box thinking
- Ability to work to strict deadlines
- Willing to work additional hours when appropriate
- Ability to adapt style of communication with different clients and colleagues
- Excellent communication/Customer service skills
- Confidentiality
- Problem solving
- Maintain knowledge through CPD
- Undertake a CIPD recognised qualification (where not already held)
- Sets an example with high standards and quality of work, timekeeping etc.
- Attends meetings as required
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