Professional Services Consultant

6 months ago


Remote, United Kingdom XCD HR Ltd Full time

**Company Overview**

Our teams are mostly remote across the UK and India.

We have a strong and stable base of clients with well-known household names across the private and public sector. Backed by some of the best investors in the UK, we are now seeking an experienced **Professional Services Consultant** to join our Professional Services delivery team in the UK, focusing on **HR** Implementations.

**Job Summary**

As a Professional Services Consultant you will engage with our client base to design and oversee the build and deployment of XCD HR solutions.

Your job will be to ensure high customer satisfaction throughout implementation projects by delivering high-quality solutions and while engaging senior client stakeholders throughout the process.

**Scope of the role**
- Deliver all aspects of a project implementation including design, build, data import, training, UAT support, and go-live hyper care.
- Build lasting relationships with our clients and become a trusted advisor on their implementation journey.
- Proactively engage in projects to support the Project Manager in ensuring that they operate to time and within budget.
- Assisting the wider team with developing system documentation and training materials as required
- Recommend and drive best practice process improvements for our clients to ensure they maximise the benefits of our solutions.
- Identify additional sales / upgrade opportunities and liaise with the Customer Success Managers to ensure that the client's needs are met.

**What you’ll need**
- Experience in managing and delivering customer-facing implementations.
- Consultancy experience is preferred with an ability to define solution configuration and design.
- HCM industry experience is preferred but not essential, ideally gained from collaborating with clients to implement software solutions.
- Having a sufficient level of technical ability and knowledge to be able to understand and document the proposed solution and translate that into a joined-up vision to the Customer.
- Proven ability to deliver multiple projects at one time while achieving high customer satisfaction.
- Proven ability to positively influence senior customer stakeholders.
- Strong communication, analytical and problem-solving skills along with excellent planning and organisational abilities.

This role is remote, so you will be able to keep yourself motivated and strive to develop good working relationships with your team without being able to meet face to face on a regular basis.

**Bonus points**
- Customer side HR experience is always a plus. Understanding our clients is key to our success.

**Benefits of working at XCD Group**
- Flexible working
- 25 days holiday + public holidays
- Pension 5% employer contribution
- Death in service benefit - 2* annual salary
- 24/7 GP Smart Health benefit
- Perkbox
- Paid volunteer days (2 days per year)

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£45,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site parking
- Paid volunteer time
- Work from home

Schedule:

- Monday to Friday

Work Location: Remote



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