Customer Service Administrator

3 days ago

Spalding, United Kingdom Bowman Stores Full time

Bowman Stores has recently joined Americold, is dedicated to delivering fresh and frozen food handling solutions through our international facility network using local market knowledge with a focus on customer care and sustainability.

We are passionate about what we do, and we want to provide the highest quality of service to our customers and a great working environment to our staff. We value our employees’ contributions to the business and give them the space to grow personally and professionally with the company.

You can have a unique opportunity to be part of a truly international team, as we currently operate in 11 countries across Europe, North America, South America and Asia Pacific with more than 5,000 employees.

We are now looking to recruit a **Customer Service Administrator** to join the Customer Service team to work closely with key Customer Service and Operational functions to ensure quality control and accuracy is maintained in line with OPR & KPI adherence.

**Shifts available**:
Monday - Friday 9am - 17:00pm with 1 in 3 weekends (weekend shift 8:00am till 16:00pm )

**Role Responsibilities**:

- Developing and maintaining an understanding of customer specific requirements for order creation on WMS.
- Ensuring accurate and prompt discrepancy reporting to the Supervisors & Managers.
- Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner.
- Ensures transactions are completed in line with departmental KPIs
- Captures customer or internal non-conformances on the relevant system, ensuring non-conformances are kept up-to-date with the most recent information.
- Managing the driver’s window & Phones
- Request ASN or PO for the inbound
- Knowledge the customer orders & process the orders accordingly
- Liaise with the customer regarding collections dates & times
- Advise the customer regarding any shortages or discrepancies when the order is input on the system
- Book Transport on behalf of the customer if is required
- Process returns / rejections

**What are we looking for in the person ?**
- Ability to communicate effectively.
- Team player, with the ability to work on own initiative
- Proactive approach towards tasks
- Self-motivated
- Ability to demonstrate flexibility when required.
- Act professionally at all times.
- Ability to work efficiently.
- Ability to operate in a fast moving organization.
- Flexibility

**Job Types**: Full-time, Permanent

**Salary**: Up to £10.14 per hour

Schedule:

- Day shift

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