Customer Service Administrator

5 months ago

Cardiff, United Kingdom Recruitment Fox Ltd Full time

**Job Title: Customer Service Coordinator**

**Location: Cardiff**

**Salary: Up to £26K**

Are you a talented and organised professional with a passion for delivering exceptional customer service? If so, Recruitment Fox have an exciting opportunity within our client's organisation. Our client is seeking a Customer Service Coordinator to join their team and play a pivotal role in efficiently coordinating waste management services with their in-house transport and third-party hauliers.

**Key Responsibilities**:

- Coordinating waste collections/disposal for our client's customers and working closely with sub-contractors/hauliers and disposal/recycling facilities.
- Ensuring the acquisition and validation of all licenses and weighbridge tickets from sub-contractors.
- Updating sub-contractor information in our client's system.
- Preparing all necessary documentation and consignment notes for waste collections.
- Accurately inputting and maintaining information within the waste management database system.
- Collaborating with various departments, including Account Managers.
- Obtaining weights and data from suppliers for collection purposes.
- Ensuring compliance with all legal and regulatory requirements and ISO 9001 standards.
- Conducting occasional site visits to oversee collections or to foster relationships with sub-contractors.
- Verifying and processing supplier and customer invoices and addressing any invoice-related queries.
- Compiling and managing reports.
- Managing waste samples, data sheets, and specifications.
- Providing support during periods of staff leave and overflow.
- Working towards key performance indicators (KPIs) and adhering to Standard Operating Procedures.
- Updating work instructions as required in accordance with customer contract agreements.

**Requirements**:

- Demonstrated strong administrative experience within a business-to-business environment.
- Previous experience in customer service, preferably within a business-to-business context where building and maintaining client relationships are vital.
- Experience within the waste management sector or a similar customer-focused service provider is a distinct advantage.
- Commercial understanding of the waste industry and waste materials is preferred.
- Excellent written and verbal communication skills, coupled with a proven record of exceptional customer service.
- The ability to effectively influence and negotiate with internal and external stakeholders, primarily via telephone.
- Strong multitasking capabilities within a fast-paced team environment.
- Proficiency in IT skills, including accurate data entry and experience with the Microsoft Office Suite.
- A dedicated team player with a positive and proactive attitude.
- Exceptional organisational skills, able to thrive under tight deadlines with meticulous attention to detail.
- Strong negotiation skills.
- Excellent time management abilities.
- Commercially aware and proactive in supporting our client's growth.
- Thrives in a fast-paced environment, with the ability to prioritise and handle multiple tasks simultaneously.
- Self-motivated, accustomed to working within strict deadlines, and eager for continuous learning.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to Commute:

- Cardiff (required)

Work Location: In person

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