Reception Team Leader

7 months ago

Norwich, United Kingdom Spire Healthcare Full time

Spire Norwich Hospital are looking for an experienced Reception Team Leader to join their established team where you can work with a fantastic team and progress your career within the healthcare sector **.**

This role will be to manage the reception team, delivering outstanding levels of customer service and efficiency.

**Shift Patten's**:

- Covering anything from 06:30-21:00 Mon - Sun

**Duties and responsibilities**
- Working varied reception shifts in a hands
- on capacity, supporting and overseeing the team
- Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
- To provide leadership for the reception administrative team on a daily basis ensuring that all administrative processes are undertaken effectively and efficiently through strict compliance to Spire established policies and procedures.
- To ensure an exemplary level of customer service is upheld in the provision of service to patients, visitors, consultants and the Spire team.
- To assist in change management to improve efficiencies, volume growth and service within the given departments.
- Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
- Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
- Actively involved in recruitment, training and induction
- Achieving KPI targets including credit card capture, GP data and DNA’s
- To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
- To represent the department at various meetings, including Patient Experience, Infection control and process meeting, driving improvements and implementing change
- Actively participating in the promotion of good communication and liaison with other hospital departments.
- Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
- To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
- To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
- To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.
- **Who we're looking for**

**Essential**
- Minimum qualification to GCSE standard in Maths and English
- Excellent numeracy, literacy and IT Skills
- Proven people management experience within a medium sized team
- Excellent organisation and communication skills
- Outstanding customer care skills with the ability to handle difficult situations
- Emotional resilience, able to hold difficult conversations
- The ability to manage change
- Setting targets and achieving against targeted results
- Team motivation/involvement

**Desirable**
- Leading teams (desirable)
- Previous experience and knowledge of hospital systems (or similar), including processes and procedures

**Benefits**

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.**

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Ever

  • Reception and Administration Team Member

    59 minutes ago

    Norwich, Norfolk, United Kingdom Norwich City College Full time

    Join Our Team:  Norwich City College is seeking a motivated and organized individual to fill the position of Reception and Administration Team Member. As a Reception and Administration Team Member, you will play a vital role in ensuring the smooth operation of our Hair and Beauty department, providing exceptional customer service and administrative support...

  • Reception Team Member

    3 weeks ago

    Norwich, Norfolk, United Kingdom United Parcel Service of America, Inc Full time

    Job Summary:We are seeking a skilled Reception Team Member to join our team.In this role, you will provide exceptional customer service and support to our clients.Benefits of Working with Us:A highly competitive hourly rate of £11.44A generous company pension schemeAccess to exclusive discounts at popular retailersOngoing training and development...

  • Night Reception Team Member

    6 months ago

    Norwich, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Norwich Central Riverside as a Night Reception Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Reception Administrator

    6 months ago

    Norwich, United Kingdom Norse Group LTD Full time

    **Reception Administrator - TFM** - **Location**: County Hall, Norwich, NR1 2DH - **Salary**: £24,595.52. - **Hours per week**: 40 - **Shift pattern**: Monday - Friday, 08.00 - 16.30 Norse Group are a lead facilities management services provider built on a foundation of joint ventures with Local Government partners. We currently have an exciting new...

  • Veterinary Practice Reception Team Member

    1 week ago

    Norwich, Norfolk, United Kingdom VC Evidensia UK Full time

    Job Description: Veterinary Practice Reception Team MemberAbout the Role: We are seeking a highly organized and efficient individual to join our veterinary practice reception team as a Reception Team Member. The successful candidate will provide exceptional patient care and administrative support to our busy practice.Key Responsibilities:Friendly and...

  • Reception Team Member

    6 months ago

    Norwich, United Kingdom Travelodge Full time

    Come and join our amazing team at **Travelodge Norwich Central as a Reception Team Member** on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Salon Reception Team Member

    1 week ago

    Norwich, United Kingdom Norwich City College Full time

    We are seeking a talented Salon Reception Team Member to join our team at Norwich City College.About the RoleThis position involves providing exceptional customer service, managing day-to-day operations of the salon, and supporting students in their academic and commercial pursuits. The ideal candidate will have a strong background in customer service and...

  • Night Reception Team Member

    6 months ago

    Norwich, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Norwich Cringleford as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...

  • Reception / Customer Service

    6 months ago

    Norwich, United Kingdom Phoenix Gym Norwich Full time

    You will be the face of phoenix Gym on entry to the club and provide the Phoenix Gym values and customer experience to all new and existing customers and guests. It is vital that you are outgoing and friendly with a genuine desire to help people. You must also be confident enough to ensure the gym rules are followed by all members and guests, dealing with...

  • Reception and Administration Assistant

    4 weeks ago

    Norwich, Norfolk, United Kingdom Reepham and Aylsham Medical Practice Full time

    About the RoleThis is an exciting opportunity for a Reception and Administration Assistant to work in a fast-paced GP practice environment. You will be responsible for managing the day-to-day administration tasks, providing exceptional customer service, and supporting the healthcare team.

  • Reception Class Teacher

    4 weeks ago

    Norwich, Norfolk, United Kingdom Wayman Group Full time

    We are seeking a highly skilled Reception Class Teacher to join our team at one of our partner schools in Norfolk.The ideal candidate will have a passion for teaching young learners, excellent communication skills, and the ability to work collaboratively with other staff members.We offer a competitive salary of £38,000 per annum, depending on experience,...

  • Team Leader

    1 month ago

    Norwich, United Kingdom Ardonagh Advisory Full time

    Team Leader - Norwich - ARD1056023 #AIB #LI-RM1 Team Leader - Norwich We’re on the hunt for a talented Insurance Team Leader who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships. As a Team Leader you will be responsible for the day-to-day...

  • Team Leader

    7 months ago

    Norwich, United Kingdom Scott Pallets Full time

    Job Advert **Job Title**: Team Leader **Salary**: £12.50 per hour **Hours**: 14:00 - 22:00 (Monday to Friday) **Your role**: A fantastic opportunity has arisen for a Team Leader to join our onsite sort and repair team at the Smurfit Kappa Norwich site. Reporting to the Regional Director, this role will be responsible for leading a team of operators to...

  • Team Leader

    6 months ago

    Norwich, United Kingdom The Ardonagh Group Full time

    **Team Leader - Norwich - ARD999522** Do you have experience within a **contact centre environment**? Are you looking for the opportunity to take your next step on the career ladder with us? We’re looking for a talented **Team Leader** to join us in our Norwich office. You will use your knowledge and experience to have direct responsibility for a team of...

  • Reception Team Leader

    6 months ago

    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    To manage an allocated workload efficiently and effectively with regard to priorities and use of time To be responsible for the administration of the PAS patient booking system, taking into account Trust/National waiting targets and patient choice requirements To be responsible for ensuring patients arriving for their appointments are received in a courteous...

  • Team Leader

    4 weeks ago

    Norwich, United Kingdom Gourmet Burger Kitchen Full time

    Lead the Charge at GBK!Are you a natural leader with a passion for food and a knack for bringing out the best in people?Gourmet Burger Kitchen (GBK) is on the lookout for an enthusiastic and motivated Team Leader to join our crew.If you're ready to take the next step in your career and help deliver an exceptional experience for our customers, this could be...

  • Team Leader

    7 months ago

    Norwich, United Kingdom Card Factory Full time

    Job Introduction **Location: 5 SOVEREIGN WAY ANGLIA SQUARE NORWICH NR3 1DZ** **Contracted Hours Available: 8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and...

  • Team Leader

    4 months ago

    Norwich, United Kingdom WHSmith Full time

    You have already applied for this job. Application limit reached. {{LimitExceededMessage}} Job share URL Featured Job Allows Referral Featured Job Allows Referral Team Leader | WHSMith Careers

  • Warehouse Team Leader

    6 months ago

    Norwich, United Kingdom Thurlow Nunn Full time

    Job Advert Are you an experienced and motivated individual with a passion for leading teams and optimising warehouse operations? Thurlow Nunn Distrigo, a prominent parts distribution business, is actively seeking a Warehouse Team Leader to join our dynamic team. **Position: Warehouse Team Leader** **Location: Norwich** **Salary: £26,000 - £28,000 per...

  • Electrical Team Leader

    4 weeks ago

    Norwich, United Kingdom Todd Hayes Ltd Full time

    Electrical Team Leader Our prestigious unique market leading client, based in Wymondham, is currently seeking an Electrical Team Leader, to join their growing team.