Reception Team Leader

6 months ago


Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

To manage an allocated workload efficiently and effectively with regard to priorities and use of time To be responsible for the administration of the PAS patient booking system, taking into account Trust/National waiting targets and patient choice requirements To be responsible for ensuring patients arriving for their appointments are received in a courteous and sensitive manner, ensuring any special needs taken into consideration e.g. wheelchair users, transport patients etc. To be responsible for ensuring enquiries received over the telephone or face to face are dealt with in a calm, friendly and professional manner To arrange follow-up medical appointments and change appointments at the patients request on the hospital information systems To be responsible for ensuring up to date patient information is maintained on all systems Please refer to the Job Description for the full specification of responsibilities and requirements for this post.


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