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Business Support Administrator

5 months ago

Trowbridge, United Kingdom HCRG Care Group Full time

Job Introduction
We are looking for a **Business Support Administrator** to join our fantastic team based in **Derby Court**

As a Business Support Administrator, you will be part of the wider business support function and play a key role in providing secretarial, administrative, and organisational support across the full range of office and service activities.

You will be involved in the smooth running of the office: including reception work, front of house duties and administrative support to frontline clinicians and managers. You will ensure that high standards of customer service are provided by communicating effectively and appropriately with a range of professionals within and outside of the organisation.

**This is a part time opportunity, working 15 hours per week, Monday's and Friday's between the hours of 9:00am and 5:00pm**

Main Responsibilities
As a Business Support Administrator Your days will be** busy but rewarding with varied tasks, **you will:

- Maintain **effective working relationships** with colleagues within the organisation, working with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved
- Provide cover when required throughout the day to carry out **reception duties**: greeting visitors, responding to queries and processing post
- Work with **Systm1 Database** adding and accessing client records
- Attend, **take notes and minutes** at a range of meetings as required.
- Ensure that **high standards of customer service** are provided by communicating effectively with service users, colleagues, managers, and a range of professionals from within and outside of the organisation
- **Process a variety of patient data information documents** regarding referrals and outcomes ensuring next step for user is smart and effectively entered on appropriate database

Please see attached job description for a full list of responsibilities for this role

We are looking for someone who has the following:

- **Effective interpersonal, organisational and communication skills.**:

- **Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing**:

- **Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.**:

- **Good planning and organisational skills and ability to meet deadlines**:

- **Ability to prioritise and manage workload within a busy environment.**:

- **Can work with discretion, sensitivity and maintain confidentiality**

It would also be desirable if you have sound knowledge of a wide range of office procedures and administration experience.

About The Company

Package Description
You will feel valued as a **Business Support Administrator** within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- **£20,500 pro rata** and access to our group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission