Business Support Administrator

6 months ago

Trowbridge, United Kingdom HCRG Care Group Full time

Job Introduction
The post will be part of a wider business support function and has a key role in providing secretarial, administrative and organisational support across the full range of office and service activities, including the smooth running of the office, reception and front of house duties and secretarial/administrative support to a range of frontline clinicians and managers. To provide minute taking for business and disciplinary meetings.

Hours are 22.50 per week: over 3 or 4 days within core hours of 9:00 - 5:00

Base

White Horse Business Park / Derby Court/ Epsom Square/ Trowbridge/ BA14 0XG

Main Responsibilities
- Working with Systm1 Database adding and accessing client records.
- Provide cover when required throughout the day to carry out reception duties greeting visitors, responding to queries and processing post.
- Take notes or minutes at a range of meetings as required.
- Close the Hub up at end of day as required locking up/turning off lights etc.
- The post holder is required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager.
- Deal effectively with routine situations without further escalation (within the guidelines provided).
- Attend statutory and mandatory training as required.
- Maintain a high standard of personal development.
- Participate and contribute to supervision sessions with line manager.
- Attend and contribute to team meetings.
- Support new and existing colleagues as directed by line manager.
- Contribute to the induction and training of new staff as directed by line manager.

**Essential**
- Good general education e.g GCSEs or equivalent.

**Knowledge & Skills**
- Computer literate.
- Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
- Accurate and efficient IT and keyboard skills.
- Effective interpersonal, organisational and communication skills. Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing.
- Ability to work with discretion, sensitivity and maintain confidentiality.
- Good planning and organisational skills and ability to meet deadlines.
- Ability to prioritise and manage workload within a busy environment.
- Ability to work as part of a team.
- Responsive attitude to delegation of tasks.
- Punctual, cheerful, reliable and dependable.
- Minute taking.

**Experience**
- Clerical, administrative or reception experience (minimum 1 year).

**Personal Attributes (demonstrable)**
- Reliable
- Flexible
- Able to contribute to the changing demands of the service.
- Willing to undertake training relevant to the post

**Desirable**
- NVQ level 3 Business Administration or equivalent experience.
- Good knowledge of a wide range of office procedures.
- Ability to support and advise lower banded staff.
- Ability to delegate tasks.
- Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.
- Knowledge/experience of working within System 1
- Interested/enthusiastic about working within our services.

Package Description
As an **Business Support Administrator** you’ll be part of our valued team.

You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- £22,308 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards**:with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

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