Business Support Team Leader

2 days ago

Trowbridge, United Kingdom HCRG Care Group Full time

Job summary

To provide day to day line management of a team of up to 8 administrative staff, dealing with all management issues such as workload, performance, absence, annual leave, appraisals, and any other HR issue which may arise.

The role will cover the whole of Wiltshire Childrens Community Health Services within the specified locality, overseeing all administrative functions and ensuring that the Business Support teams are working effectively.

In addition to line management responsibilities, the postholder will have an administrative workload and will also provide cover within the Business Support team as required.

The Business Support function provides secretarial, administrative, and organisational support across the full range of office and service activities, including the smooth running of the office, reception and front of house duties and secretarial/administrative support to a range of frontline clinicians & managers.

SPA Team function complete appointments for Clinicians. Respond and process incoming calls from Service Users. Patient data entry to Organisational systems. Support and gather information around referrals into Wiltshire Community Childrens Health Services. Manage SPA (Single Point of Access) emails. Working with Waiting Lists and Pathways for all Services.

Main duties of the job

This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role:

Communication

Communicate effectively with a wide range of internal and external stakeholders, demonstrating clarity, sensitivity, diplomacy, and confidentiality. Develop and maintain effective working relationships with colleagues within our organisation and within partner organisations. Work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved.

Analytical/Judgmental

The postholder is required to use his or her own judgement to make decisions about the most appropriate course of action in situations where there are a range of options available. Handle general issues and escalate complex matters to a senior member of staff.

Human Resources

Direct line management in line with the organisations policies, including regular one-to-one meetings, supervision sessions, appraisals, allocation of work, induction and training and development. Manage absence, conduct return to work interviews and absence monitoring meetings following organisational policies.

Planning and Organisational

Organise own day to day tasks and responsibilities and prioritise appropriately. Ensure that direct reports have appropriate workload levels and that tasks and duties are prioritised appropriately.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit

Job description

Job responsibilities

As aTeam Leader for the Administration team, youll be part of our valued team in our Derby Court Trowbridge

You will feel valued as aTeam Leader within HCRG Care Group, receiving access to exclusive rewards and benefits including:

£24,000 Salary Free tea and coffee at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission Person Specification

General Requirements

Essential

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Desirable

Click Apply for this job above to view the Job Description on our career site

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