Collections Administrator

**Customer Account Managers - Opportunities That Empower You To Succeed.**

If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you You will be provided with full training and development to give you every opportunity for success.

**The Role**

As a key member of the Collections team you will be responsible for supporting the Collections Department with various administrative tasks. You will handle a variety of customer related administrative duties and must do this in line with the Data Protection Act. This post is essential to the day to day running of, not only the Collections Department but, the business as a whole.
- To maximise customer satisfaction and Collections performance by providing administrative support
- Sort and Distribute incoming mail. You will respond to all necessary mail within your level of authority and be responsible for scanning post onto the appropriate customer’s accounts
- Generating and preparing various letters to be sent to customers
- Assist with office administration such as filling, photocopying, scanning, data entry and admin related duties
- Liaise with external companies regarding mutual clients.
- Keeping customers’ accounts up to date with correct and relevant information.
- Adding payments to customers’ accounts
- Oversee chargebacks
- Manual pings on customers’ accounts
- Managing settlement requests from customers and collections associates
- Updating a forbearance tracker in a timely manner
- Reviewing Vulnerable Customer accounts
- Liaise with various debt management companies via online portals
- Update accounts with Breathing Space information provided by.gov.uk portal
- Process deferment checklist requests for branch network
- Complete ad-hoc administration projects requested by line manager

**What we're looking for?**
- Strong Interpersonal, relationship and communication skills
- Proactive nature with a good initiative
- Proficient in standard computer software (Microsoft Office programmes)
- High level of attention to detail
- Excellent organisation and time management

**Rewards**

Successful applicants will be provided with comprehensive training in the form of our company induction, delivered to you in your branch. Salary is competitive and there is a bonus. This is supported by an extensive range of benefits:

- Private Healthcare for you and your partner
- Life Insurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed)
- Cycle to Work vouchers
- Retail Discounts
- Techsave scheme

At Everyday Loans employee satisfaction is key and we are committed to being a great place to work. Everyday Loans has an active Employee Forum, dedicated Mental Health First Aiders, Social and Charity Committees.