Patient Services Support Administrator

8 months ago

Trowbridge, United Kingdom Danone Full time

About the job
**Business context**

The Patient Services Support Team provides timely and effective administrative support for the Nutricia Homeward Nursing Service and Customer Service Team functions, which together forms the Patient Services Team. Patient Services is a large team within Specialised Nutrition (SN).

The Patient Services Support Team aims to enhance the effectiveness and efficiency of operation by providing a robust and resilient support network which can also adapt to the fast changes within the Nursing and Customer Services functions.

Patient Services Support is part of the Patient Services Quality and Development Team, reporting into the Patient Services Learning Manager.

**Mission of the role (strategic purpose incl. key projects & challenges)**

To effectively support the Patient Services function as part of the Quality and Development team through strong administration, organisation, and proactivity, and to manage key Patient Services Team tasks. “Patient Services” refers to the Nutricia Homeward Nursing and Customer Service teams.

**Key accountabilities, deliverables & KPIs (key performance indicators), impact on business results**

This includes, but is not limited to:

- Supporting the Patient Services Leadership Team members as required, including working autonomously on ad
- hoc projects and collating data.

As part of the team, taking responsibility for the following key activities as Primary Owner **or **support to the Primary Owner while they are on leave/ sick etc:

- Administrative support for the storage “pods”
- Raising and monitoring of Purchase Orders across Nursing and Customer Service
- Managing Nurse “boot stock” and uniform, stationery, and associated activities
- Onboarding administration for new starters, including managing the Immunisation Register alongside HR (Human Resources).
- Supporting internal training programmes from an administrative perspective (invitations, management of delegates, supporting with venues, refreshments etc)
- Assisting with the development, maintenance of and sharing of Standard Operating Procedures to enhance efficiencies and standardise the support function provided across both teams
- Manage vital support functions, including call diverts, Nursing App set
- ups, support with the management of the Lone Worker devices, Disclosure and Barring Services (DBS) checks and Nursing and Midwifery Council (NMC) registration checks
- Administrative support to the Customer Service Regional Leads ad
- hoc with their welcome processes for onboarding new patients (sending support materials, collating data)
- Administrative Support for the Prescription Management function within Customer Services
- Supporting the Learning Team with administrative support including sending out of invitations, monitoring delegate feedback, collating data for audit
- Supporting and managing with the Out of Hours (Nursing) roster
- Responsibility for updating and maintenance of relevant databases to ensure audit (including CQC (Care Quality Commission)) compliance. This includes collating detail around mandatory and other learnings and having this data up-to-date and available for review.
- Any other duties that fall within the remit of Patient Services Support not listed here, as activities vary over time.

**Stakeholders**

Patient Services Leadership Team, Nursing Service Operational Managers (Clinical Practice Managers and Regional Nurse Managers), the Homeward Nursing Team, Regional Customer Service Leads, Prescriptions Team. In addition, there will be ad
- hoc communication with the Executive Assistants, Finance teams and other relevant functions including HR.

About you

The high volume and diversity of required activities within this role will require a mature attitude and effective communication skills.

The role requires the ability to manage unpredictable and unplanned activities while retaining the core tasks at a consistently high
- quality level. Flexibility is essential.

Peaks in activity will require good judgement, influencing and prioritisation skills to manage immediate needs and the ongoing daily functioning of the Patient Services support service with internal customers and the wider business.

**Critical experience required**
- Educated to GSCE Maths/ English Grade A-C or equivalent
- Strong IT (INFORMATION TECHNOLOGY) skills including competent using Word, Excel, and PowerPoint
- Extensive experience working in an administrative capacity
- Excellent organisational and prioritisation skills
- Excellent attention to detail
- Team Player
- Solutions
- Focused
- Continuous Improvement Mindset
- Comfortable working with and directing team members more senior than they are
- Happy exploring new ways of working
- Positive approach to change
- Able to demonstrate strength and experience in managing / supporting service improvements
- Desirable
- Business Administrative Qualifications

About us
**Selling points of the role**

This is a vital

  • Patient Services Team Administrator

    6 months ago

    Trowbridge, United Kingdom Trowbridge Health Centre Full time

    Job summary We currently have an exciting opportunity within our Patient Services Team for a Patient Services Team Administrator. Are you a team player? Do you want to make a positive difference to the patient journey? If you have experience in working within administration, enjoy every day bringing new challenges and are able to accurately process...

  • Patient Support Representative

    6 months ago

    Trowbridge, United Kingdom Danone Full time

    About the job **Working Hours**:Full-time, Monday to Friday. Occasional shift work. **Salary**:_£21,500-22,000+_ **Benefits**:_ A discretionary annual bonus of up to 5%, 25 days annual leave plus bank holidays. A double-matched pension, and flexible benefits to suit your lifestyle, including and not limited to healthcare, and gym & retail discounts._ As...

  • Patient Coordinator

    2 months ago

    Trowbridge, United Kingdom CV-Library Full time

    Calling Patients of a specialist health care service, checking stock and processing new orders to make sure that they are receiving there weekly/biweekly delivery's. Client Details Our client is a leading provider of healthcare services committed to ensuring the well-being and satisfaction of patients. We prioritise quality and efficiency in...

  • Patient Coordinator

    2 weeks ago

    Trowbridge, United Kingdom Page Personnel Full time

    Calling Patients of a specialist health care service, checking stock and processing new orders to make sure that they are receiving there weekly/biweekly delivery's. Client Details Our client is a leading provider of healthcare services committed to ensuring the well-being and satisfaction of patients. We prioritise quality and efficiency in...

  • Patient Coordinator

    3 weeks ago

    Trowbridge, United Kingdom Page Personnel Full time

    Calling Patients of a specialist health care service, checking stock and processing new orders to make sure that they are receiving there weekly/biweekly delivery's. Client DetailsOur client is a leading provider of healthcare services committed to ensuring the well-being and satisfaction of patients. We prioritise quality and efficiency in everything we do,...

  • Service Administrator

    6 months ago

    Trowbridge, United Kingdom Path Recruitment Full time

    Location Trowbridge- Discipline: - Fleet Management, Construction Plant- Associated job titles: - Goods in, Administrator, Hire Coordinator, Hire Controller, Hire Administrator, Service Controller, Service Coordinator, Service Administrator, Hire Desk Controller- Job type: - Permanent- Salary: - £23k - 26k per year- Contact name: - Rachel Simpson Contact...

  • Patient Coordinator

    6 months ago

    Trowbridge, United Kingdom Danone Full time

    About the job Nutricia provides the specialised medical food and feeding equipment (pumps) for patients that have been discharged from hospital and are fed enterally (through tubes into their stomachs) at home. The Homeward Customer Services team provides support to these patients and their carers by ensuring that they have the right amount of food and...

  • Administrator

    6 months ago

    Trowbridge, United Kingdom Lovemead Group Practice Full time

    LOVEMEAD GROUP PRACTICE, ROUNDSTONE SURGERY ADMINISTRATOR - 20-30 HOURS PER WEEK We currently have a vacancy for an administrator to work alongside our Patient Services Team. This role will play a crucial role in facilitating the referral process for patients, ensuring timely and accurate communication between the GP practice, specialists, and other...

  • Spa Administrator

    6 months ago

    Trowbridge, United Kingdom HCRG Care Group Full time

    Job Introduction This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities. This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team, with some flexibility...

  • Dental Practice Administrator

    4 weeks ago

    Trowbridge, Wiltshire, United Kingdom Bupa Dental Care Full time

    Role OverviewBupa Dental Care is seeking a highly skilled and experienced Dental Practice Administrator to join their team in Trowbridge.Job SummaryThe successful candidate will be responsible for providing exceptional administrative support, ensuring the smooth operation of the practice and delivering outstanding patient care.Key Responsibilities:Manage...

  • Dementia Support Specialist

    1 week ago

    Trowbridge, Wiltshire, United Kingdom Alzheimer's Support Full time

    Alzheimer's Support is seeking a skilled professional to join our team as a Community Adviser. In this role, you will be responsible for providing essential advice and information to people affected by dementia in Wiltshire.You will work closely with service providers to help individuals living with dementia and their family carers access the support they...

  • Financial Services Administrator

    1 month ago

    Trowbridge, United Kingdom CV-Library Full time

    Financial Services Administrator Full Time & Permanent Trowbridge - Office Based Up to £30,000 per annum + Bonuses + Benefits Have you gained good administration experience within a Financial Services environment? Interested in joining a growing firm that like to develop their staff? If you have answered yes, then this could be the role for you! Our...

  • Financial Services Administrator

    2 weeks ago

    Trowbridge, United Kingdom CMD Recruitment Full time

    Financial Services Administrator Full Time & Permanent Trowbridge - Office Based Up to £30,000 per annum + Bonuses + Benefits Have you gained good administration experience within a Financial Services environment? Interested in joining a growing firm that like to develop their staff? If you have answered yes, then this could be the role for you! Our...

  • Service Administrator

    6 months ago

    Trowbridge, United Kingdom Platinum Motor Group - Vauxhall Trowbridge Full time

    We have a great opportunity for an experienced Administrator to join our busy, friendly Service team at our Vauxhall Dealership in Trowbridge. You will be responsible for making and receiving calls to Service Customers and liaising with our Service Advisors regarding customer bookings and appointments. You will undertake administrative duties for the...

  • Service Administrator

    6 months ago

    Trowbridge, United Kingdom Platinum Motor Group - Vauxhall Trowbridge Full time

    We have a great opportunity for an experienced Administrator to join our busy, friendly Service team at our Vauxhall Dealership in Trowbridge. You will be responsible for making and receiving calls to Service Customers and liaising with our Service Advisors regarding customer bookings and appointments. You will undertake administrative duties for the...

  • Service Administrator

    6 months ago

    Trowbridge, United Kingdom Trowbridge Ford Full time

    **Job description** **Automotive Service Administrator / service advisor** An exciting opportunity has arisen to join Trowbridge Ford as a service Administrator / advisor. Working in our busy service department, good communication skills are required for this position as you need to maintain excellent relationships with both customers and colleagues. In...

  • Business Support Administrator

    6 months ago

    Trowbridge, United Kingdom HCRG Care Group Full time

    Job Introduction The post will be part of a wider business support function and has a key role in providing secretarial, administrative and organisational support across the full range of office and service activities, including the smooth running of the office, reception and front of house duties and secretarial/administrative support to a range of...

  • Financial Services Administrator

    4 days ago

    Trowbridge, United Kingdom Thrive Group Full time

    Thrive Trowbridge are delighted to be working with a growing financial planning practice who are looking to recruit a Financial Services Administrator to support to join their vibrant team on a permanent basis.What you will be doing: Supporting the Paraplanners and Advisors, you will collate and organise client policy information.

  • Financial Services Administrator

    2 months ago

    Trowbridge, United Kingdom Thrive Group Full time

    Thrive Trowbridge are delighted to be working with a growing financial planning practice who are looking to recruit a Financial Services Administrator to support to join their vibrant team on a permanent basis.What you will be doing:Supporting the Paraplanners and Advisors, you will collate and organise client policy information. In addition, you will be...

  • Patient Stock Checker

    7 days ago

    Trowbridge, Wiltshire, United Kingdom Page Personnel Full time

    About the RoleWe are seeking a Dedicated Care Team Member to join our team as a Patient Stock Checker. In this role, you will be responsible for conducting stock checks to assess the availability of essential food items for patients.Responsibilities:* Make contact with patients to conduct stock checks on their food supply.* Conduct thorough assessments of...