Service Administrator

5 months ago

Trowbridge, United Kingdom Trowbridge Ford Full time

**Job description**

**Automotive Service Administrator / service advisor**

An exciting opportunity has arisen to join Trowbridge Ford as a service Administrator / advisor. Working in our busy service department, good communication skills are required for this position as you need to maintain excellent relationships with both customers and colleagues.

In this role you will manage all customer enquiries by telephone and in person, the role aims to maximise service sales and profitability.

**Responsibilities**
- Assist customers arranging customers appointments
- Manage courtesy car bookings
- Ensure the customer database is updated and accurate information recorded
- contribute to a department marketing strategy to promote all products and services
- Plan ahead and manage time effectively to ensure all tasks are achieved
- Greet customers and visitors promptly, courteously and professionally
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives.
- Maximise service department profitability through the use of professional sales techniques.
- Maximising customer awareness of all available workshop services.
- Promote service plans to all customers

**Required skills and experiences**

Ideally you would have some experience in a similar service administrator role in a franchised dealership, although we will consider individuals with other customer service and administrative experience. in addition to your experience, you will demonstrate the following:

- Outstanding communication and customer service skills
- Excellent organisation and time management skills with the ability to work to deadlines
- IT skills with the ability to learn new systems
- To be experienced in up-selling VHC, Ford products & service plans, Object handling
- Team player with flexible attitude; is willing to ensure customer satisfaction
- You need to hold a full UK driving licence

**Job Types**: Full-time, Permanent

Pay: £26,750.00-£30,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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