Facilities Management

7 months ago

London, United Kingdom Akton Recruitment Full time

**Facilities Management - Help Desk & Asset Lead**

Are you a seasoned professional in Facilities Management looking for a challenging leadership role? An exciting opportunity has arisen for a Help Desk & Asset Lead to join a dynamic team, contributing to the efficient operation of facilities within a vibrant London borough.

**About Us**:
We are a forward-thinking organization committed to delivering excellence in Facilities Management. Our team plays a crucial role in ensuring the smooth running of operations, and we are seeking a proactive and skilled individual to lead our Help Desk and Asset Management functions.

**Key Responsibilities**:
As the Help Desk & Asset Lead, you will:

- Lead the Facilities Management Helpdesk and be the primary contact for technical assistance.
- Manage and develop the Facilities Management Helpdesk and Computer-Aided Facilities Management (CAFM) system.
- Support the FM Business Manager with financial duties related to the CAFM system.
- Oversee the management of information, data, and documentation held on the CAFM system.
- Develop, implement, and manage a Facilities Management building asset and life cycle database.
- Lead on all technical aspects of the Help Desk and CAFM system.
- Provide planned and ad-hoc reports generated from the CAFM system.
- Liaise with contractors, engineers, and site contacts for access, operational, or site-related matters.
- Lead and support the liaison with internal and external stakeholders.
- Deputize for the FM Business Manager when required.

**Personal Responsibilities and Duties**:
As the Help Desk & Asset Lead, you will be accountable for:

- Leading the development of the Council's CAFM system.
- Managing the FM Helpdesk and team effectively.
- Monitoring and reporting on the performance of all facilities and asset data.
- Providing planned and ad-hoc reports generated from the CAFM system.
- Supporting the FM Hard Services Manager with financial activities.
- Communicating with officers and contractors on CAFM-related matters.
- Leading on helpdesk complaints and communicating to senior management.
- Managing data and documentation within the CAFM system.
- Leading on all technical aspects of the Helpdesk and CAFM system.
- Supporting staff appraisals and training to improve performance.

**Requirements**:
To be successful in this role, you will need:

- Detailed understanding and knowledge of Facilities Management CAFM systems.
- Knowledge of key aspects of providing a Facilities Helpdesk Service and Customer Care.
- Experience managing a FM Helpdesk.
- Strong communication skills, both written and verbal.
- Excellent IT and Data Management skills.
- Experience managing staff and contractors in a customer-oriented environment.
- Demonstrable knowledge and experience of CAFM systems.
- Ability to establish effective working relationships with colleagues, contractors, and stakeholders.
- Commitment to equal opportunities and diversity.

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