Account Coordinator

1 week ago

London, United Kingdom Bellrock Property and Facilities Management Full time

**Account Coordinator Facilities Management**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When youre part of Bellrock, youll get everything you need to be your best at work - because our people are the heart of our business and were all about helping them to shine.

Your role will be to support the Account Manager, who is responsible for the contractual and commercial relationship with the client, by co -ordinating activities, generating information from both internal and external sources, being a point of escalation for the Supply Chain and responding to a variety of additional requests to ensure smooth service delivery across the portfolio.

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business youre in - every role plays a part in driving us further and everyone can be the change. Thats how we deliver value for our customers, and building systems that lead the way.

And as an Account Coordinator with Bellrock, youll do it by

Developing strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.

Be the first point of escalation for the client and suppliers as required.

Co-ordinate and resolve issues quickly, by means of job and quotation chasing.

Ensure that any client complaints regarding service delivery are managed and escalated to the Account Manager

Co-ordinate the activities of Bellrock departments to ensure that the necessary data/management information is provided to enable the effective monitoring of the Contract.

Co-ordinate Compliance and PPM activity through liaising with the Planned Team and support the Account Manager in routinely meeting or beating the KPI target.

Monitor and drive timely closure of al l PPM, Reactive, Quoted and Remedial Works and ensure all KPIs are met.

Co-ordinate Accounts Payable activity by working closely with the Accounts Payable Team to reduce supplier debt and act ion client queries.

**What does it take?**

If youre ready to be the energy that helps us build our business, share our success, and really own it as an Account Coordinator youll need
- Working in a Facilities Management environment
- IT literate intermediate level in use of Excel including data manipulation
- Customer focussed
- Positive attitude
- Self-motivated-driven
- Proactive/uses initiative
- Articulate/effective communicator
- Good organisational skills and pays attention to detail
- Good judgement /understands when to escalate issues
- Team player
- Committed to personal development
- Commitment to Bellrock values

**Working arrangements**

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, its on us)

Salary exchange pension scheme

Life cover

Paid sick leave

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Bright eyed

Liftshare

**Helping you to shine**

Weve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, youll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

[OUTRO]

[OUTRO]

**Ready to start shining?**

Our people are our passion, so were all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if youre ready to start your career journey with [BELLROCK], were ready to welcome you. Its a great place to be - the light, the energy, the solution. You.

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