Customer Service Information Guide

3 weeks ago


Swindon, United Kingdom The Recruitment Group Full time

If you have a passion for customer service and strong communication skills, then we have the right temp role for you

**Job Title**:
Customer Service Information Guide (Contact Centre)

**Location**

: SN1

**Shift Pattern**

: Mon-Fri 09.00-17.00pm

**Hours Per Week**:
37.00

**Pay Rate**:
£11.81 per hour.

**Start Date**:
04/12/2023
- **End Date**:
23/02/2024

**Key Responsibilities**:

- As a customer service agent you would be required to answer incoming calls using Call Centre technologies, addressing Waste & Recycling queries.
- Submit cases on behalf of customers.
- Identify and propose continuous improvement opportunities in service delivery.
- Refer unresolved actions to seniors, team leaders, or appropriate departments.
- Maintain a resilient, emotionally sensitive, and tolerant approach in customer interactions.
- Support Swindon residents in accessing council services via telephone, adopting a digital-first approach, understanding customer needs, and signposting to relevant support services.
- Provide information on council services where not readily available, escalating queries and requests to relevant service areas.

**Requirements:
- Prior experience in customer service preferred but not mandatory.
- Strong communication skills and a flexible, collaborative approach.
- Passion for customer service improvement and commitment to continuous enhancement.
- Resilient, emotionally sensitive, and able to demonstrate a heightened level of tolerance.
- Ability to adapt and support customers in accessing digital services.
- Willingness to undergo training as provided.

If you are eager to contribute your skills to our team, please contact us at 01332 410 470 to discuss your potential.

**GDPR Data Protection Statement**:
To understand how we handle and process your data, please visit The Recruitment Group's home page to read our GDPR Data Protection Statement.
- Sector**Professional**
- Start**19/11/23**
- End**17/12/23**
- Contact**Anusha Dulloo**
- Job Ref**0000061970



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