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Customer Service Representative

1 month ago

Swindon, United Kingdom THE CLOUT AGENT LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues.

**Duties**:

- Answer incoming customer calls and respond to inquiries or concerns in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Up sell additional products or services to customers when appropriate
- Analyse customer feedback and provide suggestions for improving customer satisfaction
- Handle escalated customer complaints or issues with empathy and efficiency
- Maintain a high level of phone etiquette and professionalism at all times

**Requirements**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritise tasks effectively in a fast-paced environment

If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we would love to hear from you.

Pay: From £24,597.12 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Swindon: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 08/05/2024

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