Customer Relationship Manager

3 weeks ago

Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

Macildowie are working with an established business based in Leicestershire who are looking to recruit a Contracts Relationship Manager. The Contract Relationship Manager (CRM) will be the first point of contact for representatives. The CRM will liaise directlywith internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

**Responsibilities**:

- Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations
- Attend internal meetings and trainings fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude in the office and on calls to ensure the high standards
- Works closely with all members of the sales teams both internally and externally, marketing leadership teams, Operations, Finance and other team members to enhance the service offering available to their portfolio of customers
- Use IT systems to effectively report activity, update our data and information and communicate both internally and externally in a professional manner
- Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required
- Attend internal and scheduled external meetings fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude
- Skilled in building and leveraging relationships over the phone
- Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills
- Passionate about putting the customer first with a positive and friendly attitude
- Ability to empathise as well as a directive style when required to reach resolution
- Ability to converse confidently with external customers (i.e., speaking clearly, listening, comprehending, and interpreting)
- Good organisational skills with a detailed and structured approach to work
- Ability to multi-task and be resilient in a high pressured and fast paced environment
- Good telephone manner and experience of dealing with customer queries, demands and complaints under pressure and in all circumstances

Please put your **home postcode** on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

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