Senior Customer Relationship Management Lead

2 weeks ago


Loughborough Leicestershire, United Kingdom The Access Group Full time

Sales Development Team Leader
Join the Access Family and see how we make software ideas become a reality Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
At Access, we love software and how technology never stays the same. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
This role focuses on delivering positive results as a leader of individual contributors for the sales development team across Access UKs group of companies. Partner with teams across sales and marketing to achieve results and drive continuous improvement in performance and processes through the management of our inbound demand model. Collaborate with Sales and Marketing leaders to ensure team activities align with business goals and objectives.
You will need to demonstrate the ability to guide your team as well as be hands on to create and execute prospecting and demand generation plans, extract customer needs and demonstrate product benefits, provide quotations, and help drive opportunities for sales. You will work with the senior Sales and Marketing leadership to determine your sales development plan against sales targets coming from a mix of sources including self-generation activities, marketing generated leads and current company accounts representing cross-sell opportunities.
Lead a team of Sales Development Representatives within our Recruitment division
# foster a competitive and collaborative team environment.
# Execute strategic plans and initiatives to drive divisional performance improvement
# Partner with Sales and Marketing leadership to ensure group level initiatives are adopted and executed through exceptional stakeholder management
# Ensure divisional KPI (Key performance indicators) management is delivered by Sales Development Team Leaders
# Oversee delivery of inbound sales leads to ensure the follow up is dealt with in a timely manner alongside great customer service.
# Develop prospecting outbound strategies for our team in line with Sales Reps and business needs with available resources

Experience using Salesforce CRM, Microsoft Excel & LinkedIn
# Experience managing a team of Sales Development/Inside Sales Reps is ideal but not mandatory.
# A passion for technology & business management software
# Experience using reports & tools to maximise team performance

We are a growing software company, and we deliver on what we say we do We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you.
At Access we’re all about helping everyone Love Work and Love Life. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun



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