Account Manager
2 weeks ago
Macildowie are working with an established Furniture Specialist based in Leicestershire who are looking to recruit an experience Account Manager.
You will efficiently support the end-to-end delivery of furniture projects, from creating the offer, to processing customer requirements and processing orders and aftersales queries. You will effectively manage relationships with customers and local AccountManagers, consistently providing excellent service and assisting in achieving the departmental goals for UK & Ireland. You will also provide effective support to help to grow sales, improve profit and develop product / solution optimisation.
**Responsibilities**:
- Create furniture offers including creating drafts (presenting total overview of furniture project), confirm requirements and budget of the customer
- Assist customers with product information, selection, and purchase
- Work on creating interior design plans for existing or new spaces.Analyse the function of the room with a view to the customer's goals and create designs, sketches, plans with computer aided design software
- Contact different vendors to offer the best solution to customers and/or searching for an alternative assortment when the exact assortment requested is not available
- Ensure and coordinate process of item set up until delivery of furniture (also ensuring invoice is sent)
- Advise colleagues/sales how to follow up on customer requests. Regularly interact with Sales to ensure strong understanding of customer requirements by sector, country and region
- Work closely together with the Furniture Sales Account Managers, the category team and the drop shipping team, Warehouse and Supplier to optimise assortment, and Product Marketing for campaigns etc
- Manages the price hold process, including weekly audits
- Independent, entrepreneurial "can do" approach to work; a self-started with the ability to "hit the ground running"
- Previous Customer Service/retail experience
- Experienced in process management
- Customer focus with planning and presentation skills
- Commercial, with a strong customer focus and customer awareness
- Effective communicator, both in writing and verbally
- Both a good listener and result driven
- Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture
- Competency in Excel with high level of numeracy essential
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