Employment Advice

2 weeks ago


Remote, United Kingdom We are Purple Full time

**Main Purpose**

This role is a home working role providing excellent, proactive and high-quality customer services at all times via a range of communication methods showing empathy, and understanding, for the specific needs of the customer.

This role provides comprehensive employer advice and guidance to customers in respect of direct payments/personal (health) budgets.

**Responsibilities of Job**
- To engage with DP Holders, via a home visit if necessary, to discuss direct payments/personal health budgets and the responsibilities of a direct payment/personal health budget holder
- To provide information, advice and guidance on employing staff ensuring DP Holders understand their responsibilities as an employer, including as part of a Duty rota, liaising with payment services where necessary to obtain solutions for the DP Holder
- To recruit PA’s for DP Holder or to add to the PA Register
- To support DP Holders to complete relevant paperwork and documentation
- To signpost DP Holders to appropriate resources and support services
- Too support direct payment/personal health budget user with calculation of financial budgets
- Maintain accurate audit trails for customers, including record keeping within relevant databases/systems
- Where relevant, to ensure the DP Holder is safely referred to Purple’s Payment Services team and made aware of their responsibilities in relation to this service
- Collate and prepare information to inform monitoring and metrics
- Liaise with relevant health or social care professionals and all stakeholders, attending meetings as required to complete the direct payment process
- To be aware of any potential safeguarding issues, and ensure correct safeguarding processes and procedures are followed
- This list is not exhaustive and from time to time you may be required to undertake additional duties

**Person Specification**

**Essential**
- Experience of working in an advisory role, with a track record of working with individuals to facilitate informed choices
- Excellent communication skills with the ability to communicate with a wide range of audiences in a variety of different ways
- Ability to actively listen and accurately record data/information
- Ability to assimilate and disseminate complex information in an understandable way
- An ability to be flexible, creative and productive when finding solutions
- To be able to self-motivate and use initiative, as well as working effectively as
- part of a team
- High overall standard of report writing, numeracy and computer literacy
- Excellent organisational skills and ability to manage competing priorities

**Desirable**
- Knowledge and understanding of Health and Social Care Systems
- Knowledge of basic recruitment and retention safe practice
- Experience of supporting DP Holders with disabilities
- An understanding of direct payments and personal health budgets

**Additional Requirements**

Home visits to DP Holders are required so the post holder ideally will hold a full UK driving licence and have access to a motor vehicle, which is insured for business use. As a minimum, it is essential the post holder is able to travel to the home addresses of their customers in Hertfordshire in an efficient and timely manner.

Our values in everything we undertake are based on creating **Trust**, making **Brave and Bold** judgements and decisions, promoting **Equality**, and encouraging **Aspirational** values.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: Remote

Application deadline: 17/03/2023
Expected start date: 20/03/2023



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