Estonian Language Customer Service Advisor
7 days ago
As a positive, confident and enthusiastic Estonian Customer Service Advisor you will have the desire to help, guide and assist our customers with their account queries and complaints.
We focus heavily on training and invest our time to develop you and your skills. You may not have any sports or betting knowledge, but due to our dedicated and comprehensive training plan we have the facilities to support and progress you as an individual.
This position is offered on a full time basis requiring a flexible approach to working hours, working any five days from seven, including evenings and bank holidays. In return, we offer a competitive salary, career progression, a generous bonus scheme anda wide range of other benefits.
This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
Preferred Skills, Qualifications and Experience:
- Passion for delivering exceptional customer service.
- Good people skills.
- Fluent/Native verbal and written communication skills in Estonian.
- Excellent verbal and written communication skills in English, with ability to translate between English and Estonian.
- Ability to multitask, with attention to detail.
- Solution oriented.
- Competent computer, literacy and numeracy skills.
- Experience in a customer-facing role preferred but not essential.
Main Responsibilities:
- Using Estonian to communicate efficiently with our customers.
- Liaising with English-speaking internal departments in order to resolve our customers’ queries.
- Providing a positive customer experience and first time resolution.
- Using internal tools to assist and take ownership of your customer query.
- Escalating queries where necessary.
- Investigating issues thoroughly.
- Promoting safer gambling.
- Maintaining awareness of policies, procedures and licensing requirements.
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