Estonian Language Customer Service Advisor
13 hours ago
Who we are looking for
A positive, confident and enthusiastic Estonian Customer Service Advisor you will have the desire to help, guide and assist our customers with their account queries and complaints.
We focus heavily on training and invest our time to develop you and your skills. You may not have any sports or betting knowledge, but due to our dedicated and comprehensive training plan we have the facilities to support and progress you as an individual.
Successful applicants will need to provide proof of eligibility to work in the UK.
This position is offered on a full time basis requiring a flexible approach to working hours, working any five days from seven, including evenings and bank holidays. In return, we offer a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits.
Preferred skills and experience
Passion for delivering exceptional customer service.
Fluent verbal and written communication skills in Estonian.
Excellent verbal and written communication skills in English, with ability to translate between English and Estonian.
Ability to multitask.
Self-motivation and solution orientation.
Competent computer, literacy and numeracy skills; with excellent attention to detail.
Experience in a customer-facing role preferred but not essential.
Main Responsibilities
Communicating effectively with our customers in the Estonian language.
Liaising with English-speaking internal departments in order to resolve our customers’ queries.
Providing a positive customer experience and first time resolution.
Using internal tools to assist and take ownership of your customer query.
Investigating and escalating queries where necessary.
Promoting safer gambling.
Maintaining awareness of policies, procedures and licensing requirements.
Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
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