Programme Coordinator

2 weeks ago


London, United Kingdom Allegis Global Solutions Full time

Company Description

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

**Job Description**:
The Program Coordinator will join a team of professionals working in a fast-paced team environment reporting to the Programme Manager. This individual will be responsible for facilitating and managing various client specific processes within the contingent worker lifecycle from onboarding to offboarding. The Program Coordinator will also provide first level customer support to Hiring Managers and suppliers across the managed workforce recruitment program. The program team will need to attend the client site(s) in London 3 days a week.

This is an exciting opportunity as it is a new client to AGS, so you will be part of the program go live. We are looking for a professional with admin process knowledge, stakeholder management experience, and is comfortable working at a client site. Previous experience in recruitment or staffing operations would be highly beneficial for this role. This role will suit someone who wants to work as part of a friendly, supportive, and accountable team.

**Responsibilities include**
- Collaborate with Hiring Managers / Supervisors and suppliers during all stages of the contract care process including but not limited to: onboarding, worker assignment management, time and expense management and off boarding,
- Maintain and update worker assignments in the VMS to reflect appropriate changes,
- Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction,
- Conduct research and analysis to resolve client’s or supplier inquiries as needed,
- Successfully meet contractual SLAs and KPIs (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking),
- Provide program status reports to leadership as required,
- Outside of day to day operations, there could be opportunities to get involved in project work including (but not limited to) VMS testing, documentation renewal, and presenting to & training stakeholders and suppliers.

**Qualifications**:
**Technical experience**:

- Established stakeholder management / customer service experience,
- Customer support skills through verbal and written communication,
- Proven experience in a similar staffing and/or MSP related roles,
- Ability to interact and communicate with all levels of management and stakeholders (Hiring managers and suppliers),
- Ideally experienced in using a Vendor Management Service (VMS) and working on Managed Service provider (MSP),
- Demonstrated hands-on experience with MS Office/Tools, especially Excel and PowerPoint to analyze and present data,
- Ability to work with confidential matters.

**Required soft skills**:

- Accountability regarding own decisions and actions
- Determination to meet client requirements and positively impact program performance
- Time management skills and perseverance to complete all required tasks
- Documentation and follow up skills
- Analytical and problem solving skills
- Willingness to learn & adapt, and stuck into other duties on the program if required

Additional Information

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.



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