Av Event Coordinator

3 weeks ago

London, United Kingdom KINLY Full time

The Media Services Events Coordinator role consists of carrying out the day-to-day requirements of the Media Services Events coordination function, ensuring all VIP requests are covered, services are delivered on time and the high standard of Barclays Media Services is maintained. You will be methodical, structured and self-motivated with excellent organisational and communication skills. The ability to work under pressure and prioritise work is essential. The role also incorporates an on site point of contact to receive, handle and process VIP/Events users queries, requests & complaints and proactive management of all reported requests.

**Duties and Responsibilities**:

- Responsible for providing Media Services Events coordination support between 07:00 & 19:00.
- Ensuring that all VIP/Events requests are actioned and covered.
- Accurately record and deal with VIP/Events requests and queries made to Media Services.
- Manage the Media Services VIP/Events mailboxes.
- Provide a video conference room booking service and be fully conversant with the Condeco Resource Booking, AV & VC booking procedures.
- Schedule, test, connect and monitor video conferences on the Cisco Codian Bridge.
- Carry out first line support & trouble shooting/real time diagnostic activities for Microsoft Teams, Video Conference rooms (Cisco & Microsoft Teams Rooms) and other Media Services products.
- Manage Service First ticket queue for Media Services related issues.
- Act as a primary contact for adhoc AV requests and be an excellent link between the clients and the Media Services AV Technicians.
- Allocate AV jobs, adhoc AV requests and video conference support to the Media Services VIP and Events Technicians and help to coordinate their day-to-day activities.
- Identify the different levels (VIP/Enhanced) of VIP support with emphasis on ExCo Board Members.
- Contact customers to discuss and confirm their video conference requirements.
- Report all service shortcomings affecting Media Services to the appropriate Manager.
- Produce weekly video conference statistics.
- Attend daily operations meetings to review workload and resources.
- Maintain personal awareness of procedures relevant to Media Services, ensuring that changes are bought to the attention of the process owner.
- Support and train others within the Team to ensure procedural knowledge is passed to all relevant Team members.
- Deliver a high standard of service in accordance with the SLA’s for Media Services.
- Deal with day-to-day administrative duties and any adhoc duties assigned by the VIP Support Co-ordination Lead.

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