Nightshift Helpdesk Administrator

3 days ago

Glasgow, United Kingdom Atalian Servest Full time

**Job Reference: TS/KC/02-03/806/1**

**Job Title: Nightshift Helpdesk Administrator**

**Location: Glasgow - **_Applicants must have the right to work in the UK_**

**Salary: Competitive**

**Contract: Permanent**

**Hours per week: Variable Shift Rota - 42 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

**Job Overview**

We are currently recruiting for Nightshift Helpdesk Administrator to join our passionate and driven team based at our client’s site.

**Benefits**
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- Raising and closing jobs for reactive and system work orders, booking in reactive and PPM tasks.
- Working in conjunction with Managers and Coordinators to ensure seamless management of the contract.
- Helpdesk cover to meet clients’ needs.
- Filing, scanning, and tracking paperwork.
- Providing Administrative support to the Helpdesk Team.

**About You**:

- Strong Customer service skills.
- Proven administration experience
- Experience working with the CAFM system is advantageous.
- Knowledge of Microsoft Office packages.
- Exceptional telephone manner.

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.

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