Helpdesk Nightshift

**Helpdesk Nightshift**:

- Salary
- ** £21,500.00**
- Location
- ** Glasgow Head Office**
- Shift Pattern
- ** Nights**
- This is a _
- permanent_
- , _
- full time_
- vacancy_
- that will close _
- in 13 days_
- at 23:59 BST_
- . _

**The Vacancy**

**Job Purpose**:
Nightshift OOH team function job main entails dealing with a wide Variety of customers and dealing with emergency demands as they come through, and getting attendance to jobs as quickly as possible

**Principle Job Accountabilities**:

- To log all inbound emergency calls for multiple customers
- Use different systems to manage workload of the customers
- To liaise with contractors daily ensuring they attend jobs
- Provide excellent customer service
- Provide guidance to our customers and contractors with questions and queries in a timely manner
- Support any customer specific tasks
- To allocate all emergency jobs out to engineers

**Skills Required**:

- Strong customer service skills
- Able to develop strong working relationships with colleagues and customers
- Flexible and adaptable to change in a fast-moving environment
- Ability to retain information received and reproduce accurately outputs
- Ability to work under pressure whilst carrying out multiple tasks
- Able to use own initiative
- Able to conduct general administrative duties

**The Company**

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

**About City**

**Our Benefits**

**Pension Scheme**

**Childcare Vouchers**

**Cycle to Work Scheme