Relationship Manager

3 weeks ago

London, United Kingdom membershipbespoke Full time

**Relationship Manager**

**Financial Services Membership Body**

**Hybrid Working Model Flexible - City of London Offices**

**Basic Salary £40,000-£42,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPD**

**Permanent Role, Full Time**

Our client a leading, reputable and well-regarded Financial Services Membership Body is currently recruiting for a Relationship Manager to support the membership team.

To engage with internal and external stakeholders to support the retention, acquisition and growth objectives of the Membership team by servicing and growing a portfolio of member accounts; articulating the value of membership and working to ensure memberfirms are engaged as appropriate.

**Duties and Responsibilities**

To deliver the Member Relations account management strategy in line with engagement and retention targets across the breadth of the organisation

To retain a portfolio of the existing membership by working with internal stakeholders to articulate the value of membership externally

To broaden and deepen member engagement and communicate the value proposition effectively to the member base

Work to ensure the membership body value proposition remains accessible and relevant

To track member activity including involvement in policy, training and event engagement in order to keep a 'helicopter view' of each member's interaction

To create and maintain engagement plans to meet team objectives

Undertaking varied analysis on the member base to identify opportunity/risk with regards to membership growth and engagement

To identify and act upon additional opportunities for upselling/attracting new members where appropriate

Support management of the member inbox in a timely manner fielding queries to the wider team where appropriate

Track and record all member engagement via CRM, championing the use of system to other stakeholders encouraging the recording of all member value

Represent and champion the membership voice in internal discussions

Support the wider team to build out value propositions for different member segments

**Qualifications, Experience & Attributes Required**

A degree or other equivalent, relevant qualification or experience.

Capable of interacting with members and articulating the membership value proposition

An interest in financial services and the brand and product

An analytical mindset, interested in a broader understanding of the member base

Ability to liaise with a breadth of internal stakeholders across functions

Microsoft Office competency (Excel, Powerpoint and Outlook)

Excellent verbal and written communication skills

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

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