Course Administrator

4 weeks ago

Birmingham, United Kingdom Birmingham City University Full time

**Location**:

- City Centre Campus (STEAM House)**Salary**:

- £25,865 to £28,114 per annum- Fixed Term**Posted On**:

- Thursday 02 February 2023**Closing Date**:

- Thursday 23 February 2023**Reference**:

- 022023-39Here in the Faculty of Computing, Engineering and the Built Environment we are recruiting for a Course Administrator in the School of Computing and Digital Technology. We are based in the heart of Birmingham at the prestigious, state of the art, SteamHouse, part of our extensive city centre campus, where we deliver a range of undergraduate and postgraduate courses as well as having a well-established portfolio of overseas delivery partners and a growing apprenticeship provision. We are a faculty with ambitious growth plans, it is an exciting time to join us

As a member of the School and Course Administration Team, you will provide high quality, efficient and effective administrative support for students with responsibility for a wide range of course administration duties; sharing responsibility for efficient and seamless delivery of student services across the school.

**Main Responsibilities**:

- Administering the student journey from enrolment to graduation which includes maintaining accurate student records throughout the student lifecycle such as student change of circumstances on the SITS student records system.
- Timely enrolment of all students, participating in associated activities and on campus enrolment.
- Clerking committees and meetings.
- Providing expert advice and support to academic colleagues across the student lifecycle pertaining to quality assurance, academic regulations, policy and procedures.
- Ensuring support for students via signposting to appropriate support services.
- Delivering high quality Examination boards including clerking of examination boards, producing agendas and minutes, entering student marks into SITS and preparation of Examination Board reports.
- Dealing with staff and student queries through a variety of communication channels, providing a high-quality service.
- Working closely with academic teams to support students throughout their time at Birmingham City University.
- Complex query resolution.
- Developing exceptional working practices and relationships with course teams.
- Working with teams and departments across the university to ensure that students receive an exceptional student experience.
- Supporting University wide activities and events as required such as Graduation and Clearing.

**Essential Skills**:

- You will be educated to degree level (or equivalent experience) coupled with proven administrative, IT and customer service experience within a complex environment.
- Experience in a student-facing role in Higher Education is desirable. You must also be able to successfully work with a wide range of stakeholders and be able to support our students and academic colleagues across the student lifecycle.
- Knowledge of the SITS students record system is desirable.
- You must be able to support others in understanding the universities processes and policies, influence change and work with a high degree of accuracy. Beyond that, your ability to act as a team player, demonstrate intellectual curiosity, to manage your workload and your excellent interpersonal and communication skills will be what sets you apart.

In return we offer a generous pension and annual leave provision. We also operate a hybrid working model that allows staff to combine on-site and remote working where appropriate, dependent on work duties. We also provide access to excellent facilities on campus, including supportive family friendly policies.

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