Customer Service

4 months ago

Peterlee, United Kingdom Phoenix 2 Retail Full time

**Customer Service & Accounts Executive**

Vacancies: 2

Location: Peterlee HQ

Reporting to: Operations Support Manager

**Why Join Us?**

Salary of up-to £22,000

Company Bonus Scheme

Paid day off to celebrate your Birthday

❤️‍ £40 per Month to spend on your Health & Wellbeing

We are passionate about growth, we aim to provide every employee with a clear development plan, with regular reviews that enables them to achieve their career goals

**Who Are We?**

Phoenix 2 Retail are the UK’s leading specialist distributor. We offer a unique route to market service to global brands who wish to gain distribution within the UK’s Vape and FMCG categories. Since our inception 2019 we have seen rapid growth and supported our clients deliver their objectives. Now is a brilliant time to join Phoenix 2 Retail as we continue our growth.

**What You Will Be Doing?**

Our Customer Service & Accounts Executive provide a crucial link between both our operations and our customer. This is a multifaceted role that works across the business.
- Liaising with clients, retailers and other business partners ensuring each stakeholders have a brilliant experience.
- Providing Vape Local Operational support both our internal and external sales teams.
- Supporting our internal and external field sales teams
- Booking installs with both retailers and our suppliers
- Reviewing Vape Local Install and revisit images, ensuring poor compliance is challenged
- Generating weekly reports showing where unitary has been delivered
- Answering the Vape Local customer service line, dealing with retailer enquiries and solving problems
- Taking Vape Local new lead calls, tracking new leads and sending these to our sales teams
- Calling existing Vape Local retailers
- Requesting up to date images or our units
- Processing orders
- Arranging ad-hoc visits
- Supporting with POS requests
- Ensuring all retailers are onboarded to our platform and know how to use it
- Supporting with overflow of Customer Service Calls from other areas of our business/s
- Answering and re-directing all inbound calls where necessary
- Supporting all B2C enquiries, both online and via inbound calls

**We would love to meet someone with
- **_We appreciate that you may not have all the attributes listed below, however if you feel you can adapt, learn and play your part please still apply_
- Fantastic customer service skills
- Strong sales skills, with the ability to build meaningful relationships remotely
- Ability to communicate effectively and prioritise
- Results driven mindset and proactive
- Good presentation and time management skills
- Passionate, engaging and committed to succeed
- Strong planning and organisation skills
- Strong IT skills across standard programs (PowerPoint, Excel, Word, Teams etc.)
- Ability to work under pressure in a fast-paced environment
- Confident and personable - a great relationship builder
- Comfortable multitasking, playing multiple roles and dealing with ambiguity

This is a fantastic opportunity for a Customer Service & Accounts Executive to join our growing Projects team in a fast-paced and dynamic environment.

**Diversity, Inclusion & Belonging**

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Phoenix 2 Retail. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

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